Casa Carmel Bed & Breakfast

Horrible experience dealing with Trip.com and this Hotel. Just pray that your flight isn't delayed and you arrive past your scheduled check-in time because they close and there is no way to get in. We waited outside for 30 mins, ringing the bell. We call Trip.com and they were useless. We had to book another hotel and pay out of pocket so that we wouldn't be stranded on the streets of Guatemala City late at night. When we finally got a call back from Trip.com they said that the hotel refused to refund us our money and they said that they waited for us all night, which was an absolute lie.

This was a beautiful home located walking distance to the city's historical district. Jessica and Fernanda took great care of us. Breakfast was delicious and we had drinks in the beautiful garden one night before we went to dinner. Wonderful experience!

Home away from home. It was like visiting your cousin or aunt in your hometown after staying abroad for a long time. It was my first time, indeed, but I felt like I was coming home to this enchanting country. Traveling during this pandemic is definitely not as easy as before and Casa Carmel Hotel made sure that my stay in Guatemala would be just amazing! To Sophie, the owner, and the two kind señoras who took care of me, muchas gracias desde el fondo de mi corazón! I booked a room but I got the whole villa since tourist arrivals in Guatemala this pandemic is still in its lowest. Sophie welcomed me personally, made sure everything was fine, helped me book my antigen test in a clinic, and prepared a nice, healthy and very guatemalteco breakfast. Will definitely stay in this hotel again once I get back to Guatemala…soon? Pros: it’s in the heart of Guatemalan historic center in Zona 1 ♥️