AutoCamp Russian River

I had a disappointing experience at this campsite due to the overly dense tent arrangement. The smoke from neighboring campfires (which used low-quality wood) constantly blew into our tent, filling the area with a strong, unpleasant smell. Because of this, we had to cancel our planned outdoor activities, and even at night, the smoke made it difficult to sleep comfortably. The poor air quality ruined what was supposed to be a relaxing trip. Overall, I cannot recommend staying here.

This was one of the worst and most frustrating travel experiences I’ve ever had. Our neighbors were burning wood all night—which is explicitly against the campground’s own policies (charcoal only). Despite this clear violation, the staff did nothin. Our tent was completely filled with smoke. I have lung sensitivity, and breathing the polluted air made me physically unwell. It was not just uncomfortable — it was a serious health hazard. We complained the next morning when they lit another fire, and were told we couldn't be moved to another tent or check out early without being charged. So our only options were to stay in an unsafe, unlivable situation or lose our money. The fact that the staff chose to protect rule-breakers over guests’ health, and then refused to offer any solution or refund, shows a complete lack of responsibility, care, and professionalism. Their “policy” seems to be enforced selectively — and only when it benefits them. I left feeling physically sick, angry, and taken advantage of. If you care about your health, safety, or basic fairness, stay far away from this place.

We have been to this particular location and other Autocamp locations previously so we were excited to take a quick getaway for Mother's Day. Arrived at the property a little after 3:30 and we understood was a little early for their 4PM check in, but were rudely informed we were early and our room was not ready. 4PM came and went, and the room continued to not be ready...it wasn't until almost 5 (4:53PM) to be exact that our room was ready. While waiting, our kids and other kids from other families also waiting for their rooms were belittled and made not feel welcomed by the staff (even though everyone was patiently waiting for the rooms). From the grounds keeper constantly coming to the hammocks to check if the kids were swinging (while the parents were around supervising their own children), I saw them yell at a 2 year old toddler that was riding their little balance bike that no bikes are allowed on property. But perhaps the worst was when my own toddler daughter couldn't find us on the other side of the lobby and started to cry on Monday morning and the older front desk lady instead of checking on her, started to scream at her for crying and telling her to keep quiet... Luckily, we were on the other side of the lobby getting coffee and were able to comfort our daughter. For $400+ a night, we expected to relax and enjoy the grounds, and not feel like we were a burden to the hotel. Either make the property adult only, or adjust to having kids around. Note: As a Hilton Gold, I am not sure why Hilton has partnered with them as getting points or any benefits they make you jump through hoops for it.

Large Hidden fees booking through ******* for this hotel? I Still had to pay a big extra amount after I prepaid everything for my 3-night stay that was expected during my booking on *******? Look how things like this had been added ad-hoc again and again to my billing - note from the AutoCamp manager “Upon further investigation on this matter it appears that your room reservation from ******* did not include the 14.195% Sales/Occupancy taxes that are standard on all bookings. As you were paying your own charges you would also be responsible for any taxes and fees associated with the ******* reservation. I did not see that there were no taxes associated with your ******* booking so I did not factor that additional expense in when we were in communication about your booking. “ I would NOT at all recommend going to this hotel anymore, bad customer experience having to get frustrated and unclear with hidden charges and I hate being charged without reasonable upfront expectation setup.

Such an amazing experience. The photos don't do it justice. The staff are friendly, the trailers are nicely renovated and the bikes are a lot of fun. The trailers are close to each other but we always felt like we were in a private location. We really felt like we got our money's worth and can't wait to go back.

Very safe and clean area.