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The location of the hotel is fabulous and the room itself was beautiful. It’s amazing to step outside your room and see the tower right there! Unfortunately I found the staff at check in to be fairly rude and not very helpful; I felt like I was annoying him by checking in. I booked this hotel specifically because it has air conditioning but it didn’t work and since the hotel staff go home in the evening there was nobody to help and we were unable to sleep due to the heat. Even though the location was amazing I probably wouldn’t book here again.

Don’t be fooled by the photos. But in fact, when I arrived in the room, it turned out that the photo was taken and it felt very dirty...Because it is an old building, the wall is that kind of old wall, so it looks dirty, but it is actually the texture of the wall...The interior inside is very beautiful The lamps and tables all have old European style and are very comfortable. The front desk is also very standardized, all dressed in suits, very polite and friendly, and good English. The most beautiful is the top of the hotel room, which has a bit of the feeling of a wooden house on the Norwegian side, because it may be an old house with wooden beams rebuilt, but it looks better. The hot water in the bath is also very hot. There is no elevator. We have a lot of boxes. The front desk changed us to a low-floor room~ and the heating seems to be turned off in the middle of the night. Many hotels here seem to be like this in order to save costs but it will not be cold at night. The breakfast is also quite rich, it is a normal continental breakfast, basically all.

Everything was very nice, everything new, clean, welcome hostess 🫶 We advise and the cent straight from the tower 💘

coin parking can be parked around,the room is clean,the towels are fragrant,but it may not be suitable for people with a lot of luggage because there is no elevator

First of all, this convenient environment is good! It is also a viewing hotel of the Leaning Tower of Pisa, and it is the Leaning Tower when you go out. But! Very unreliable On the first day we arrived, we were trapped in the elevator for 15 minutes, we couldn't get out, the elevator door couldn't be opened, the buttons were all black, and it was difficult to contact people. The staff taught us how to force the opening after coming. If you don't understand English or Italian as a foreigner, it will really collapse! After pressing the forced button, it will fall when it is all extinguished! The first reaction after getting out of the elevator is nausea and vomiting The next day was even more funny. We told the hotel front desk one day in advance to let them help us set the taxi the next day and send us to the station! The hotel said that it was not necessary to decide. It was good to mention 5 minutes in the morning. As a result, we came 15 minutes before the next day. The result was almost half an hour and we couldn't call it. It directly caused our train to miss it and lost more than 100 euros.

第一次我訂錯了日期，國外酒店不同意調換。第二次我的機票延誤，居然不給我留房間，真服了。平台處理的非常好，房費直接退給我，還給了賠償。