Barnett Hill Hotel

The hotel itself and its grounds are gorgeous. However, we stayed for our anniversary and unfortunately had an issue with the cleanliness of our room. We booked a comfy king room and were given a courtyard room, which was modern but looked nothing like the photo of this room type on the website (bright, airy spacious room). This wasn’t really an issue as the room was still big enough and the bathroom modern. However, we then noticed some dead spiders and bugs on the bathroom floor, a hair on the bed and dust on all the windowsills. I understand that a courtyard room is likely to have more bugs than a room in the main building, however a cleaner had clearly not been in the room for a good while. I spoke to a man a reception who was apologetic said he’d get us moved to another room right away. I then had to wait for the general manager who wouldn’t move us (despite the fact the car park had no more than 10 vehicles parked, so the hotel was clearly not busy) and instead he got a cloth and just dusted away the spiders from the floor (no apology given from him). Over the course of the evening we found another 8 spiders in our room and noticed that the drinks tray was dirty (photo attached). Unfortunately at this point we read some other reviews on trip advisor and realised that other people had similar experiences and ended up being moved to rooms that were worse, so decided not to complain again as we didn’t want to further spoil our anniversary evening. I’d like to mention that we had a lovely dinner and drinks in the bar. The general manager brought us a glass of champagne each (unsure whether this was for our anniversary or to apologise for the dirty room) which we appreciated. Overall, the hotel has a lot of potential, it just needed better cleaning. It would have been really easy for the manager to keep us happy and change our room, but unfortunately he didn’t see a problem

We stayed only 1 night. Loved the beautiful grounds and gardens. We booked a snug single room plus a double room. The double room was on the lower floor and had no views. It looked out into the car park area, that was disappointing. The snug single bedroom was on the top floor, small but has a bath tub. The beds and bed linens were super comfortable . Would have enjoyed our sleep but the room was rather warm and stuffy once windows were closed. Buffet breakfast served was continental style. Food and Coffee were self serviced. Overall, found the rooms clean, a little small, furniture to be a bit dated. Staff was friendly and helpful, a bit short handed. Was told that the chef was on leave and we only had a limited bar and grill menu to order our dinner from. The steak was great. We felt that for the rates charged were reasonable and acceptable for our stay there. It is not a luxurious accommodation but decent for a short stay.

Pretty gardens and an attractive hotel. Stylish interior. Very clean. Excellent customer service. Staff were extremely friendly professional and attentive. Comfy room had a very small bathroom with no bath but was nicely presented. Great breakfast.

Beautiful gardens with bench so you can sit aand admire or go for a stroll

Really nice friendly people

Dirty carpets, fan not working, paint coming off door double bed was just 2 singles push together. A very disappointing and over priced stay