Caresse, a Luxury Collection Resort & Spa, Bodrum

فندق جميل يقع في منطقة رائعة من بودروم. كان الفندق متعاونًا للغاية في ترتيب عيد ميلاد زوجتي.

لا يبعد الفندق كثيرًا عن وسط مدينة بودروم، ومن السهل الوصول إليه بالسيارة. يتمتع بموقع رائع وبيئة هادئة ومرافق كافية وسبا رائع وشاطئ جميل. إنه مكان رائع للاسترخاء في الإجازة.

I was initially charmed by the beautiful view from my room and the warm welcome at check-in. Unfortunately, that feeling faded the next day when we went to enjoy the beach. When we arrived, a receptionist asked if we wanted a bed. We said no, we wanted to be on the sandy beach. She then claimed it was full and tried to direct us to the “Sarbossa” area — which is actually the restaurant side, not the sandy beach. She replied so when we told her that we were hotel guests, not outside visitors. We insisted on checking ourselves and, as we suspected, several sunbeds were “reserved” with random items placed on them to make them look occupied — yet no one ever showed up. I moved the items myself because we recognized this trick from our visit last year. Sadly, it seems staff might be holding spots for certain guests, which is completely unacceptable! This is frustrating and the opposite of what we expect from a luxury hotel. We came here to relax, but instead we found ourselves having to fight for basic access to the beach. Everyone seems to act like a middleman here, and it’s disappointing to see this happen in a hotel of this standar. The same kind of issue happened at breakfast. Since it was the weekend, it was very busy. A lady at the entrance greeted us and offered to help, but then tried to seat us outside because she said there was no space inside. It was extremely hot, so I told her we’d wait inside and asked her to let us know when a table became available. Her reply was, “No, don’t expect a free table during peak hour.” Honestly, I wasn’t asking for a guarantee — just a polite “Yes, of course” or something along those lines. But as I was still talking to her, several tables inside became available. I don’t know if this behavior was because we are not Turkish or for some other reason, but it felt unwelcoming. If international guests are not truly valued, then please don’t let us book in your hotel. This attitude is unacceptable for a property that presents itself as a luxury destination.