Best Western Bucovina-Club de Munte

We stayed in hotel for 4 days with the ocassion of the New Year's party. The hotel is good but the room are not so big. The furniture could be better, The bathroom has no good air flow system but is large and that is good. The breakfast was good and enough. But for the New Year's party the restaurant was too crowded, too many people for such space. The music was out loud and because of that we left the table after 4 hours. The same was in the next day with the Carnival party. The staff was attentive but not enough for a good service. Maybe we will come back another time but I am not so sure.

It's the first and last time that we're going to complain about the behavior of the employees at the buffet restaurant at this Best Western. I want to mention that I have stayed at over 15 hotels part of this BW chain and nowhere have I seen such disrespect from the breakfast restaurant employees. Both the lady with glasses who was called the head of the restaurant and the gentlemen on yesterday's shift, moved us 3 times from the tables, to others that were dirty, not cleared or without cutlery on them because they were dedicated to other groups. This nasty behavior of disturbing the customer during the meal and then gossiping to his face and pointing the finger at him because he did not want to carry out their order. I didn't touch anything that I wanted to serve and for that I will contact the franchisor chain directly for a review along with the pictures from the non-existent SPA (empty jacuzzi), mess, the fact that for the extra services I received the tax invoice afterwards. insistences and many other aspects that I will detail directly. All of this could have stopped if your bespectacled employee at the breakfast buffet and co-worker the next day hadn't engaged in this behavior. To be avoided.

Muy buena atención del personal de recepción, nos informó y facilitó un descuento para la tirolina del parque de la ciudad. Bien ubicado, céntrico y cerca de varios restaurantes. Habitaciones correctas y limpias pero las camas suenan las maderas. Bien ubicado. Buen desayuno buffet