Taj Damdama Lake Resort & Spa, Gurugram

I had a very disappointing and frustrating experience at Taj Damdama Lake. The Front Office Manager, Debamallya Chowdhury, behaved in a highly unprofessional manner. Not only did he use inappropriate and disrespectful language, but he also spoke to me as if he were some sort of teacher or superior, which was both insulting and unacceptable. As a guest, I expected courtesy and professionalism — not to be talked down to. Additionally, I have been waiting for a refund for over a week, and there has been no resolution despite multiple follow-ups. This kind of delay and lack of accountability is shocking coming from a brand like Taj. This experience has completely changed my view of Taj’s service standards. I sincerely hope senior management takes this seriously and addresses both the behavior of their staff and their refund process. Guests deserve to be treated with respect and efficiency.

Excellent services. Excellent stay. Beyond excellent food. Especially the Shahi Tukda desert. If you are getting it, it’s your lucky day. Their Shahi Tukda inspired the writer in me today.

Amazing Experience staying there. The staff is really caring and prompt. Ganesh at the breakfast restaurant got the dishes made to our liking and made sure we ate to our fullest. Will visit again.

We had a wonderful and warm stay at Taj Damdama. Special thanks to Ganesh , Manoj and Nikhil within the staff for kind hospitality! Highly recommend to everyone looking for a quick getaway.

Best Hospitality and experience . Special mention to Manoj , chanda , ashok , ganesh , sunny , Siddharth for providing best services

Amazing Stay! Special shout-out to Mr. Shyam, who made our stay beyond amazing. The way he handled our check-in and check-out should be a case study in Hospitality. He was warm, helpful, supportive, and highly affectionate to our pet as well. The property in itself is huge, has lots of things to do, which makes it a perfect resort for staycations. It is genuinely a pet-friendly hotel. We plan to go there again for another round of rejuvenation and Peace. Lovely food, Lovely staff.