Vishwaratna Hotel

I had booked a stay at Hotel Vishwaratna for 21st Feb’25 and cancelled more than 48 hours in advance, well within the hotel’s 24-hour cancellation policy. Despite this, I have received no refund till date. What’s worse — there has been zero acknowledgment of my multiple emails. I even managed to contact their accounts department and followed up several times over phone, including speaking to the accounts head — but nothing has moved. Extremely disappointing experience with a complete lack of professionalism. Would not recommend this hotel to anyone who values accountability or customer service.

I stayed at Vishwaratna Hotel between 22nd and 24th April 2025 and had a rather disappointing experience, especially given the expectations from a suite room. First off, the bed was extremely small—even in the suite. A queen-size bed in a suite? That’s simply not acceptable for the category of room or the price paid. The room was noisy and uncomfortable—the windows wouldn’t lock properly, and loud music from hotel events made it nearly impossible to get any rest. Despite repeated requests to the staff to change the room, there was absolutely no response or assistance. To make matters worse, the food was below average, lacking both quality and variety. Due to the discomfort, I was forced to check out a day early (on 23rd) despite having paid for the room till the 24th. No staff member showed any courtesy or even asked why I was leaving early. No help, no apology—nothing. Overall, it was a poor experience that I wouldn’t recommend, especially for anyone expecting even basic service and peace in a so-called suite.

Room was good the food facility was also very good but they charge for water in the room was not what we expect from a hotel