مستخدم نزيل
14 مايو 2025
I have stayed here for over 5 weeks. I asked to depart two days earlier than the end of my booking date, due to a family emergency back in Queensland, that requires me to fly back there. I gave them a weeks notice and simply requested the two days as a credit to use on a new booking, at this same resort when I returned back to Perth in three weeks time. Unbelievably, they refused! The customer service here is disgusting. They bluntly said, “it’s in the terms and conditions that you agreed to when making the booking that you can’t have any credit or a refund”. I wanted to come back here and stay again for long term, but this situation, over two days of credit has now resulted in me hating this resort, writing terrible reviews, and now wanting to stay somewhere else instead, hopefully where they appreciate and respect their customers. I’m in utter shock.
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