Regency Hotel Fairmile

The management and staff of the FairMile made our experience exceptional. The facility is big and lovely, but we had so many changes in our itinerary and they had not received our advanced payment from Orbitz when we arrived. But the Hotel Manager and the front desk supervisor were so helpful and accommodating, which was very appreciated with all we were dealing with. Every staff person was warm and provided outstanding personal service. Also … it is SO hard to find 2 beds in a room; if you do they are small twins. FairMile had 2 Kingsize beds for my son and I which was the best.

The hotel needs to improve on how they handle online bookings. Am sorry to say the hotel robs people, they wont check you in until they see statement from the bank. Twice i had to look for alternative accommodation and never got a refund. Its very sad that Mr Muzokomba the hotel clerk will tell the front desk that he received some money but not sure what it is for then he turns to us and say the money never reflected.