Saxx Hotel "Am Theater Karree"

酒店非常的新，早餐很棒，有現場做的煎蛋，食材都非常新鮮。前台的長髮小哥哥很熱心，幫忙去街邊的自助停車ATM買停車票. 以後還會入住！

Quite and Nice

Terrible service! This hotel has terrible service. Don't stay here if you have expectations of customer service after 9pm nor expectations that the cleaning staff will refill ANYTHING in your room. I arrived back at the hotel on my second night and there is no one to communicate with because they completely shut down the front desk. I found there was no cleaning done in my room. I wanted a coffee but the pods weren't replaced and the kleenex box was empty. They advertise a whatsapp account if you have any questions. I sent a message an hour before they close but I never got a reply. They finally got back to me the next morning and they didn't even bother to ask what i needed help with. When I told them this, it took them 3 hrs to get back to me. What is the point of having this technology if it takes 3 hrs to get a reply and you ignore your guests when they need something? Additionally, the night entrance is in the back parking lot which is pitch black. I barely felt comfortable using this entrance, I can't imagine being a woman. This is unacceptable! No staff, no way to communicate after hours and an entrance that makes you feel unsafe . The room I had was nice and spacious and it provided all the basic necessities one would expect. Unfortunately, I had to open the window each night when i came back because the room had a weird smell as did the hallway. It went away after i opened the windows. Over-all a disappointing hotel and I would never stay in another saxx brand again.

Good place to stay in Hagen Great hotel. Everything was very nice. People is very friendly. Food is great. Is only 6 blocks away from Hagen Hbf.

Super Man merkt es ist ein neues Hotel es ist alles einfach noch in einem tadellosen Zustand. Die Zimmer sind gut Schallisoliert.

Wundervoller Aufenthalt Sehr großes Zimmer, angenehm und stilvoll eingerichtet. Sehr sauber, Personal (Rezeption und Bar) extrem freundlich und hilfsbereit. Jederzeit wieder gerne! Danke!