Stayokay Hostel Den Haag

I called around 10:30 PM and was told I could come as long as I arrived before midnight. What I didn’t realize (and what wasn’t made clear on the phone) was that I needed to book online in advance. To be fair, I probably could’ve asked or reserved right away, so I take some responsibility there. When I arrived, I was told for the first time that after 10 PM they don’t accept new guests unless they have an online reservation beforehand. This was confusing since there were still available beds. Although I explained the situation politely the response felt distant and unaccommodating. I understand rules are rules and miscommunications between two parties can always occur, but a warmer tone and clearer instructions over the phone would have made all the difference. I wish the staff all the best and hope future guests have a smoother experience.

Great hotel I enjoyed this stay very much. The hotel was fabulous and the people were great. A great location. I highly recommend them.

Stayokay Hostel Den Haag (The Hague) Heeeel / Dé onvriendelijkste vrouw achter de balie genaamd Nadine !!!!!!!! Zij hoort écht niet aan de balie testaan of te werken in dit vak ,wat een geboren heks !!!!!! Geen begrip voor de situatie en niet mee te communiceren ,advies ontsla die mevrouw direct ,totaal niet klantvriendelijk wat je wel zou verwachten in de hotel branche . Verder goede kamer ,maar de lockers zijn veeel en veel te klein op je kamer ,locker zijn misschien 30x30x30 cm Nadine is het grootste probleem in dit hotel ,haar wil is wet en heel kortaf in het gesprek Zij doet alsof ze de baas is en wens geen tegenspraak Alleen al voor Nadine / receptoniste zou ik geen t****e keer meer boeken in dit hostel of ze moet ontslagen zijn !!!!!!!¡