مستخدم نزيل
29 فبراير 2024
I typically don’t leave reviews but we were so disappointed and I wish I knew this before booking…. We booked since the reviews were so high and I’m not sure how that is. We booked the suite so we can spoil ourselves (granted we have only a few nights w/o kids). For the price of the room: 1- it was pretty bear although that was not a big deal in my books (there is another hotel we booked down Ben Gurion I won’t mention for integrity reasons that generally was much cooler aesthetics and amenities wise). Bathrooms were tiiiiiny! 2- the toilet was dirty when we arrived! I cleaned it with disinfecting wipes and it had urine drops all over! I really can’t describe how gross that was. I would have still not complained to the front desk, cleaner was lazy, happens? 3- last straw was that the vent right above the bed where you sleep was full of mold! So essentially, operating the AC in any way would blow mold onto our faces while sleeping! The room was not cheap it was wayyy too high (by 200 at least) for what you get and we stayed at two additional hotels at the same price, whole different level of quality completely! The hotel manager Hila, offered a spa for free. This is NOT a spa hotel in any way and we had 0 time to do spa. We asked for a partial refund at least as it was too late to find a different hotel. Hila gave us 10% back on the FIRST night only which is beyond a joke! It literally felt like she is giving us the middle finger! Seriously?! I steered away friends from a booking here, you can find WAY better options then here just a block away!
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