Hotel Indigo Hakone Gora

A really lovely hotel, not though in a particularly nice location.  The hotel staff are superb, from your very first welcome to the wave on departure.   There are complimentary drinks available in reception up until 5.30pm and free shuttles to & from Gora.  The free shuttle bus to and from Odawara is also a bonus.  The rooms are pleasantly decorated with comfortable bed and pillows.  The onsen on the balcony was a nice addition.   Whenever we called reception to ask for something they responded instantly. The breakfast was amazing, so much choice with good quality food.   We ate in both evenings as there’s not much around.   Karen in the restaurant was a delightful member of staff, welcoming us back, remembering our drinks choices from the night before and chatting with us about our  next destination.   It’s a pricey hotel but of good quality and handy for going on the Hakone loop.

Very clean, and the room has a nice view. Some staff can speak in English. The booking includes one dinner and one breakfast. Couldn’t complain. Hope to visit again.

Very nice hotel with super friendly and helpful staff. Plenty of restaurants and shops around the hotel too. Room was a bit small for three people but very clean with private outside bath which was lovely.

Good location easily accessible by bus. The river view not much value add. Amenities are adequate would be better to provide the yutata for loan for full onsen experience. The bath in the room isn't onsen water which is a pity. Restaurant is a little over priced for the quality of food. Overall service and experience are above average.