Yumoto Fujiya Hotel

Все понравилось и расположение и завтраки. Только на футонах спать не очень комфортно

酒店在箱根湯本站旁，地理位置方便，這是唯一的優點。五一期間溢價厲害都認了，但是訂的帶晚餐及早餐的套房，萬萬沒想到提供的晚餐是中餐。。。原來酒店有三個菜系的餐廳，但是在平台下訂單的時候並沒有任何提示或者讓你選擇餐廳的地方，當場問了酒店是否能更換餐廳告知不行，日本料理餐廳需要提前預約。於是被迫吃了中華料理，，非常無語。

位置一流，出箱根湯本站就可以看到酒店，酒店大氣，管理很好，乾淨，泡湯有户外池很推薦，從酒店出發搭乘各種交通工具遊覽箱根太方便了

非常舒心 房間很大

陪母親去日本旅遊，去富士山一日遊之後在箱根住了一晚上泡温泉，湯本富士離車站很近交通很方便。 設施：老牌温泉酒店了，裏面的温泉真的不錯 衞生：房間整潔，温泉裏也很乾凈 環境：周圍綠樹掩映環境很好 服務：畢竟老牌酒店，服務很好，還有會講中文的服務人員

I stayed at this hotel in early May, and the experience was far from satisfactory. **Onsen Experience:** The onsen features three baths, all at a maximum temperature of 40 degrees Celsius, which is suitable for beginners. The sauna, however, only reached 50 degrees, lacking intensity. Still the Onsen were good with nice atmosphere. **Room Quality:** Our initial room was next to an elevator, even though we asked for the opposite and had a strong smell of smoke. Upon requesting a room change, we were relocated to a lower floor room that was outdated. The odor from the old carpet was pervasive, and despite using deodorant spray and keeping the window open for two days, it remained a discomfort. **Breakfast Incident:** Unfortunately, we also encountered a rather unpleasant situation during breakfast. We had booked the meal, which was not inexpensive, and arrived at the buffet before 9:30 and thought that the buffet closes at 10:00 AM and we still can eat but not take something from buffet, as is customary in other hotels. However, at exactly 10:00, the restaurant staff insisted we leave, abruptly telling us that the restaurant was closed. We had to abandon our food and drinks that we just took 9:50 and exit the restaurant. This was particularly frustrating, as they had seen us taking food earlier and never mentioned that we couldn’t finish our meal. There was no flexibility to allow us even an extra 10 minutes to eat. **Overall Impression:** The service was not customer-oriented, and the overall experience did not justify the price of €250 per night. Also, unfortunately we experienced a view negative situations and given the combination of issues, I personally would stay in this hotel again nor can I recommend this hotel for a pleasant stay.