مراجعاتFraser Suites Hamburg

رد من مكان الإقامة: Dear Guest User,Thank you so much for your wonderful feedback and for taking the time to share your experience. We are thrilled to hear that you had such a positive stay with us and that you felt our hotel provided a true "Rolls-Royce" experience!It brings us great joy to know that you appreciated the location, service, and overall atmosphere. Our team works hard to create an environment that blends luxury with comfort, and it’s fantastic to hear that this was reflected during your stay. Your kind words about our staff are especially appreciated – they truly strive to be at the right place at the right time, ensuring every guest’s experience is exceptional.We are also pleased to know that you found the balance of price and quality ideal. We will continue to do our best to maintain these high standards and provide the best possible experience for all our guests.Thank you again for recommending us, and we sincerely look forward to welcoming you back for another outstanding stay.Best regards,Katharina O. -Front Office Manager

رد من مكان الإقامة: Dear Taigenahanshizhong,Thank you for taking the time to share your feedback with us.We are truly sorry to hear about the inconvenience you experienced during and after your stay. Please accept our sincere apologies for the unexpected charge and the technical issue you encountered in the bathroom. This is certainly not the experience we strive to provide our guests.We take your concerns very seriously and are currently reviewing the matter to understand what went wrong.You are very welcome to come to the front desk at any time, or contact our guest relations team directly, so we can personally assist you and work toward a satisfactory resolution.Your comfort and satisfaction are very important to us, and we appreciate the opportunity to make things right.Warm regards,Katharian O. -Front Office Manager

رد من مكان الإقامة: Dear Lily,Thank you for your feedback and for taking the time to share your experience with us. We are pleased to hear that you enjoyed the cleanliness, spaciousness of the room, and the complimentary drinks in the refrigerator.We also appreciate your comment about the noise from the passing ambulance. As we are centrally located in the heart of the city, some street noise can occasionally be heard. However, please note that our windows are double-glazed to ensure a quiet and comfortable stay for our guests. We will certainly look into additional solutions to further enhance your experience.We hope to welcome you back soon for another pleasant stay.Best regards, Katharina O.- Front Office Manager

رد من مكان الإقامة: Dear Xiaofeng,Thank you so much for your wonderful feedback and for taking the time to share your experience with us. We are thrilled to hear that everything during your stay was to your satisfaction, including the surroundings, amenities, cleanliness, and service.It would be our pleasure to welcome you back in the future for another great stay.Best regards, Katharina O. -Front Office Manager

رد من مكان الإقامة: Dear Guest,Thank you so much for your kind feedback and for sharing your experience with us. We are delighted to hear that you enjoyed the style and design of our hotel, as well as the service provided by our professional and enthusiastic team. We're also glad that you appreciated the self-service coffee and the convenient location.It would be our pleasure to welcome you back during your next visit. We look forward to hosting you again!Best regards, Katharina O. -Front Office Manager

رد من مكان الإقامة: Dear spicaning,Thank you so much for your kind and detailed feedback! We are thrilled to hear that you had such a wonderful experience with us during your stay in our Executive King Suite. It's fantastic to know that you appreciated the comfort of the room, our amenities, and the services provided.Your comments about the location, soundproofing, and the L'Occitane products are greatly appreciated, and we're delighted that you felt the overall experience was worth the value. We will certainly look into your suggestion about adding a clock to the room and improving the TV projection system to make your future stays even more seamless.We can't wait to welcome you back to Hamburg, and we hope to make your next stay with us just as memorable!Warm regards, Katharina O. -Front Office Manager

رد من مكان الإقامة: Dear 996-365,Thank you very much for your review and for sharing your experience with us.We’re delighted to hear that you appreciated the good service and the well-equipped room with kitchenette. Your kind words are a great motivation for our team.At the same time, we regret the inconvenience caused by the limited parking availability over the weekend and the slightly damaged furniture in your room. Please rest assured that we are already looking into these matters to improve our guests’ experience and ensure a more comfortable stay in the future.We truly appreciate your feedback and hope to welcome you back again soon.Warm regards,Katharina O. -Front Office Manager

رد من مكان الإقامة: Dear ALSHAMSI,Thank you very much for your wonderful review and kind words!We are delighted to hear that you enjoyed your stay with us and appreciated our central location near Hamburg’s shopping streets and city center. It’s also great to know that our team at the customer service counter was able to assist you with an early check-in and made your experience a pleasant one.Your recognition means a lot to us, and we will gladly share your feedback with the entire team. We look forward to welcoming you back again soon!Warm regards,Katharina O. -Front Office Manager