Tui Suneo Royal Kenz - All Inclusive

What an amazing holiday we had. The staff were all so friendly, the restaurant team couldn't do enough for you, and always had a smile. The entertainment team were amazing and worked so hard to entertain everyone. The night time entertainment was brilliant. Lots of activities to do during the day time, everything from water Polo, French boules, beach Valley Ball and lots of games throughout the day. Thanks to everyone for making our Holiday so special, hope to see you all again next year 😊.

Mein Partner und ich waren zum ersten Mal in Tunesien und sind sehr begeistert. Das Hotel ist etwas in die Jahre gekommen, aber die Zimmer, das Essen und der Service sind sehr gut. Vor allem hat uns die Animation gefallen. Das Team ist sehr nett und freundlich und fragt immer wieder, ob man bei den verschiedenen Aktivitäten teilnehmen möchte. Maria konnte uns mit ihrer lieben Art immer wieder begeistern teilzunehmen.

EXCELLENT in every way, all inclusive, lovely food, courteous staff, clean pools, great entertainment, it's all been written in other 5 star reviews so we'll not say anymore, we'll go back without a doubt

The hotel is located about 30 minutes from Enfidha Airport and 15 minutes from Sousse. It shows some signs of wear and could benefit from refurbishment. Conveniently, it’s situated right next to the Hard Rock Café. The on-site gym features outdated equipment, and some machines are out of order. There’s a daily usage fee of 10 dinars. An on-site shop offers a good selection of items at very reasonable prices. The food is consistently good, with the menu changing daily to provide variety. The beach is a five-minute walk from the hotel. You’ll need to exit the hotel grounds to reach it, but there is a private, cordoned-off section for guests, complete with a drink service. There are no irons provided in the rooms, and they are not available on request. However, the hotel does offer a laundry and pressing service. The marina is about a 30-minute walk. We took a one-hour catamaran cruise for £10 per person—though we later learned we could have negotiated up to 25% off. For those avoiding the heat, a taxi to the marina costs around 10 dinars. A taxi to Sousse costs approximately 15 dinars. There is a convenient ATM located in the hotel lobby. The spa is very nice and worth a visit. WiFi coverage is limited. The signal is weak around the outdoor pools and completely unavailable in the indoor pool area. Next door is the Ali Baba gift shop—a three-floor store with fixed prices so no awkward haggling required, offers a wide range of souvenirs. Sunbeds in the shaded areas around the pool are often reserved very early in the morning, sometimes as early as 7:00 a.m.

Really enjoyed everything. The animation team was really good. Maria was my favorite, super nice and welcoming. She did mini disco good and was really good with the kids

Je séjourne actuellement à l’hôtel Royal Kenz, et malheureusement, l’expérience ne correspond pas à ce qu’on attend d’un établissement de ce standing. Nous sommes arrivés à 14h, mais nous n’avons eu notre chambre qu’à 15h45. Le lendemain, la femme de ménage n’est passée qu’après réclamation, et le ménage a été fait de façon très superficielle : elle s’est contentée de changer les rouleaux de papier toilette, les serviettes, et de passer un coup de serpillière. Rien de plus. L’insonorisation est inexistante. On entend tout ce qui se passe dans les chambres voisines, y compris les bruits très intimes, ce qui est extrêmement dérangeant. Autres points négatifs : L’odeur de la moquette dans les couloirs est désagréable. Présence d’insectes dans certaines zones. La plage est pleine de méduses. Le comportement de la majorité du personnel, notamment au restaurant est froid, peu accueillant, et clairement plus agréable avec les touristes qu’avec les clients tunisiens. En revanche, la restauration est un vrai point positif. Les plats sont bons, variés et bien préparés. En résumé, un hôtel qui mise sur son apparence, mais qui souffre d’un vrai manque de service, d’accueil et d’entretien.