DEEFLY Hotels in Hangzhou

I have stayed here many times. It is a good place to stay when visiting Hangzhou scenic spots. It is easy to reach the highlights around West Lake. After dinner, I took a walk around Longjing Tea Field and Maojiabu. It is also convenient to take a taxi. The environment of the Garden Restaurant is also good, the taste is also good, and the price is not particularly expensive. The front desk Xiao Wang also helped me upgrade this time, and any questions during the stay were answered politely and promptly. I will come again next time~

We had a wonderful stay at Deefly Yagu Resort at the tail end of our trip to Hangzhou and wished we stayed here earlier and for longer. This resort far exceeded our expectations and is a hidden gem - secluded (set in a large tranquil garden with its own lake), comfortable, and luxurious. There is a good selection for breakfast. The concierge also provided free service to drive us to the nearby West Lake scenic area. A highlight of our stay was a travel photography session offered by the hotel with Nico and Starry. Starry provided excellent professional make-up, and Nico was highly skilled in taking our family photos. We came away with beautiful photos that will be a family keepsake. Thank you Nico and Starry!

## Location The hotel's location is decent, as it's quite close to West Lake. ## Service Overall, the service attitude was acceptable, and the staff were generally friendly. However, it had a somewhat rigid, bureaucratic 'state-enterprise' feel, lacking the flexibility and personal touch usually found in other 5-star chain hotels. For instance, outside the kids' club and gym, fruit and water were provided. My child and I each took a bottle of Nongfu Spring mineral water, only to be told we could only take one bottle per person. So, I had to put one back, leaving us with just a single bottle. It was quite an awkward and petty situation. ## Room The room was exceptionally small, almost to the point of being cramped. Additionally, the kids' club was quite old with a noticeable musty smell, although the overall cleanliness was acceptable. ## Breakfast Breakfast was truly subpar. I've honestly never encountered such a disappointing breakfast spread at a 5-star hotel. The second day's breakfast was even worse than the first. Around 9 AM, items like rice vermicelli were already gone, and we were told only plain noodles were available. There were also only one or two types of fruit. ## Overall In short, this is a hotel that's simply not worth staying at. It truly feels like their primary clientele are government officials, not genuine paying guests. However, they did grant a late checkout, so I'm ironically giving it 5 stars – consider this a 5-star negative review! Seriously, don't choose this hotel just for its proximity to West Lake; there are plenty of other excellent hotels nearby that are equally close.