2011 was the first time I was here, I lived in Hangzhou at that time, and loved the peace and quiet ofRose Garden. The outdoor pool is so nice, the beautiful garden, the peacocks, the swans, the whole place is so well kept and has a comfortable feeling. The staff is so helpful, kind and always around, in a good way. This time when we came we found a problem with the air conditioner in our room, it had black mold around it because it’s constructed wrongly so the cold air hits a panel and create mold. We asked for another room, the new room had the same problem, the staff ran around to help us as quick as possible, and upgraded us to better rooms. We were so happy for the staffs kindness and help and still absolutely love this place!!!
We are coming back next summer!
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