صور Le Chanvre Hanoi Hotel & Spa

رد من مكان الإقامة: Dear Valued Customer, Thank you so much for your kind words and for choosing Le Chanvre Hotel! We're truly delighted to hear that you felt cozy and safe during your stay — that means the world to us. Mia, Helena, and David were thrilled to read your special mention and are so happy they could make your visit more memorable with their service and local recommendations.We’re already looking forward to welcoming you back to Hanoi soon for more great experiences. Until then, safe travels and warmest wishes from all of us at Le Chanvre Hotel!Best regards,Carter Nguyen (Mr.)Front Office Manager.

رد من مكان الإقامة: Dear Ms. Yoochanan, Thank you so much for taking the time to share your experience with us.We're delighted to hear that you enjoyed our location, the charming vintage European décor, delicious food, and the service provided by our lovely staff. It’s also great to know that you appreciated the upgraded room with its spacious layout, beautiful view, bathtub, and premium amenities.We sincerely apologize for the initial issue with the room cleanliness. Your feedback is very important, and we will address this with our housekeeping team to ensure it doesn’t happen again.We're truly grateful for your understanding and are glad we could resolve the issue to your satisfaction. We hope to have the pleasure of welcoming you back for an even better stay in the future!Warm regards,Carter Nguyen (Mr.)Front Office Manager.

رد من مكان الإقامة: Dear Valued Customer,Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Our team, especially the staff at the salon with short haircuts, will be so happy to hear your feedback. We're also glad you enjoyed the spa — it means a lot to know we helped make your visit special. We look forward to welcoming you again soon! 💖Best regards,Carter Nguyen (Mr.)Front Office Manager.

رد من مكان الإقامة: Dear Valued Customer, Thank you very much for taking the time to share such a lovely review. We’re delighted to hear that you enjoyed the European charm and timeless character of our hotel. It's wonderful to know that our central location added convenience and ease to your stay, with so many great shops, restaurants, and local attractions just steps away.We’re especially pleased that Helena and our front desk team made a positive impression with their warm smiles and attentive service. Your kind words truly mean a lot to us and will be shared with the entire team.We hope to have the pleasure of welcoming you back again soon!Warm regards,Carter Nguyen ( Mr.) Front Office Manager

رد من مكان الإقامة: Dear Mr. Chun, Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed your stay with us and found our location convenient for both exploring Hanoi and relaxing after a busy day.Your kind words about our team mean a great deal to us—especially your special mention of Helena Nguyen. We’re very proud of her and will be sure to share your compliments with her and the entire team.It was a pleasure to have you as our guest, and we truly appreciate your recommendation. We hope to welcome you back to Le Chanvre again soon!Warm regards,Carter Nguyen ( Mr.) Front Office Manager

رد من مكان الإقامة: Dear Mr. Wing, Thank you very much for taking the time to share your detailed feedback about your recent stay at Le Chanvre Hotel.We’re truly delighted to know that you appreciated our central location, the variety of amenities in your room, and especially the hospitality and professionalism of our team. It’s wonderful to hear that our staff’s English communication and the thoughtful takeaway breakfast made your experience more comfortable.At the same time, we sincerely apologize for the inconvenience caused by the bathroom layout. Your comments about the water spillage and the safety concern with the elevated tub are extremely valuable, and we’re already discussing possible improvements with our maintenance and housekeeping teams. We also appreciate your suggestion about considering rooms with standing showers—we’ll be sure to advise future guests accordingly based on their preferences.Once again, thank you for staying with us and for your constructive feedback. We hope to have the pleasure of welcoming you back soon and offering you an even better experience.Warm regards,Carter Nguyen (Mr.) Front Office Manager

رد من مكان الإقامة: عميلنا العزيز، شكرًا جزيلاً لمشاركتنا ملاحظاتك. يسعدنا أن نعرف أنك استمتعت بموقعنا المركزي، ونظافة الفندق، وخاصةً بالود والخدمة التي يقدمها فريقنا. كلماتك الطيبة تعني لنا الكثير. كما يسعدنا أن نعرف أنك أعجبت بخيارات الإفطار لدينا - فنحن نسعى جاهدين لتقديم خيارات طازجة ومتنوعة لبدء يوم ضيوفنا على أكمل وجه. مع ذلك، نقدّر تعليقاتك البناءة حول إضاءة الغرفة ومنطقة المسبح. نحن ندرك أهمية الإضاءة الطبيعية والراحة لإقامة مريحة، وقد تمت مشاركة ملاحظاتك مع فريق الإدارة لدينا للمراجعة. سننظر بالتأكيد في تحسين أماكن الجلوس والظل في المسبح لتحسين تجربة ضيوفنا المستقبليين. شكرًا لك مرة أخرى على إقامتك معنا. نأمل أن نرحب بك مرة أخرى في زيارة أكثر راحة في المستقبل. مع أطيب التحيات، كارتر نغوين (السيد) مدير مكتب الاستقبال، فندق لو شانفر

رد من مكان الإقامة: عميلنا العزيز، نشكرك على تخصيص وقتك لمشاركة ملاحظاتك. نأسف بشدة لعدم إدراكنا لهذه المشكلات أثناء إقامتك، حيث كنا سنبذل قصارى جهدنا لمساعدتك في أسرع وقت. تعليقاتك حول حجم الغرفة والتهوية والإضاءة وتصميم الحمام مهمة جدًا بالنسبة لنا. نحن نتفهم كيف أثرت هذه العوامل على راحتك، وسنعمل بشكل وثيق مع فريقنا لتحسين هذه الجوانب. كما نعتذر عن عدم تناسق تصميم الحمام، وسنتخذ خطوات لضمان تناسق وفعالية أفضل في جميع غرفنا. مع أننا سعداء بتقديرك لموقعنا المركزي، إلا أننا نأسف بشدة لأن التجربة الإجمالية لم تكن على مستوى توقعاتك. نأمل أن تمنحنا فرصة أخرى في المستقبل، حتى نتمكن من توفير إقامة أكثر راحة ورضا لك. مع أطيب التحيات، كارتر نجوين (السيد) مدير مكتب الاستقبال

رد من مكان الإقامة: Dear Valued Customer, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our unique location and the French-inspired charm of our hotel. Your kind words about our design and decoration truly mean a lot to us.We’re especially pleased to know that you were well taken care of by our team. Ngoc Mai will be thrilled to hear your compliments—she takes great pride in making our Chinese-speaking guests feel at home.We look forward to welcoming you back to Le Chanvre soon!Warm regards,Carter Nguyen ( Mr.) Front Office Manager