agvzzz333
2 يونيو 2025
We stayed two nights at this hotel and were deeply disappointed. The air conditioning didn’t work, and the room stayed over 30°C, making it extremely uncomfortable. Despite reporting the issue multiple times, no technician ever came, and repeated promises of a room change were never fulfilled. Staff acted like nothing was wrong, and we later discovered other rooms had the same issue. The room and bathroom were dirty, and the cleaning staff appeared untrained and unprofessional. We were even charged for two bottles of water (25k each) without a receipt. While the breakfast was decent and the property itself had potential, the poor service, lack of transparency, and failure to address basic issues made for a frustrating and disappointing experience—especially for what’s advertised as a premium hotel.
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