InterContinental Hanoi Westlake Reviews

A resort hotel. Very clean and tidy. Swimming pools around. Breakfast has a lot of variety. The only thing the bed is very small.

Very good stay in Hanoi for business and family travel. Good service and breakfast.

The hotel room is spacious and comfy, with a air purifier and a huge walk-in closet. The service is nice and the breakfast is of a wide of variety of food. Spent 3 nights and it was just perfect.

The hotel is very good locations and many facilities such as fitness restaurants.

It is a good stay and beautiful environment, especially at night vision

Beautiful hotel with wonderful staff. Breakfast had a great selection!

The location is very far from the city. N the hotel is quite old and also not so clean. But overall ok. Pretty rooms.

We stayed in this room for our honeymoon and the staff went above and beyond. Everybody was incredibly helpful and always had service with a smile. The breakfast selection was huge and all very high quality food and drinks. Room service was fast and very polite. The rooms are beautiful and clean. There is a lot provided in the rooms and everything feels very well thought of. The staff is always willing to help or answer any questions or concerns you might have. If I could give them an 11 out of 10 rating I would without hesitation

Great location great staff the cater to your every needs Great breakfast with a tentative staff However, hotel is very dated. It is stuck in 90s. Furniture, bathroom electronics decor everything reminds you of average model you would find in the US Bathrooms were clean, but again very clearly dated decor Seems like hotel has not been renovated in a very long time even general public areas need regress cleaning schedule. You see dirty floors and dust on door seals everywhere you don’t wanna look for it’s there.

The room is still very comfortable after almost 20 years, and thanks to the dehumidifier, the bed linens feel dry and soft.

Very friendly and efficient team of hotel staffs. Check in was easy and fast. Facilities in the room are good and clean, my family enjoy the stay alot even though we had to leave early next day to catch our flight at the airport.

Amazing stay, great amenities and super friendly staff. Also buffet breakfast was really good. Thank you will come back again next time.

Not as beautiful as in the picture. Small swimming pool.

Spacious room, Good service. I had a room facing east, where the hot shower didn't work. So I reported on the issue for them to get it fixed on day 2 morning. Later that night, upon returning, I received a note and phone messages of apologies, informing their engineering could not fix the hot shower problem. Therefore, they offered a change of room to the north facing. Similar in size and better equipped with a bidet and warm toilet seat. Thank you so much