مستخدم نزيل
14 مايو 2025
I wish I could give a score of zero. I found the staff at this hotel rude. Breakfast was advertised as being available until 9.30. At 9.02 I was told ‘breakfast finished.’ I was ill so couldn’t join the rest of my tour group on an overnight trip to Halong Bay. Reception phoned asking me to pay for the room and were banging on the door for payment within minutes. My main issue was this morning when I was leaving. I had booked a taxi for 5.15, so early but not the middle of the night. There was nobody on reception. The front doors of the hotel were tied together by a cord in a complex series of knots. I had to work out how to untie these before I left. Locking guests in in this way is extremely dangerous in the event of a fire or other emergency. This was the only hotel in Vietnam where I had any bad service.
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