Hanoi Golden Moon Hotel & Travel

올드쿼터에 가까워서 마사지부터 맛집이랑 매우가깝습니다. 근데 처음에 예약했던 트윈룸을 주지않아서 기분나빴는데 직원들도 미안하다고 해서 풀렸습니다.. 그리고방을 바꿔주는줄알고 외출했다가 들어왔는데 ㅋㅋㅋㅋㅋ방을 안바꿔주고 침대를 트윈으로 바꾸는것 보고 기가막힌....ㅋㅋㅋㅋㅋㅋ침대를 바꿀생각을 하다닠ㅋㅋㅋ 다시 올꺼냐꾸 묻는다묜 대돱해쥬는게 인쥐상점 한국의 평하를 위해 믜래룰위해 안감. 예약한 뇌 손과락을 쫠라야지

距離旅遊景點近，酒店非常小。 前台沒有保安，餐廳就在前台。

Great boutique hotel with a nice personal touch just outside the busiest part of Hanoi. Nice, spacious and luxurious room with an excellent bathroom. Very friendly and helpful staff and a great rooftop breakfast area. Definitely recommended!

I had a terrible experience at this hotel due to misleading photos and descriptions on Tripadvisor and Booking. I arrived on 20th February for a 3-night stay, only to discover that my double room on the second floor had no windows - no fresh air, no daylight - an absolute nightmare! This crucial detail was conveniently omitted from the room description. When I raised my concerns, the staff offered to cancel my reservation for the remaining 2 nights and refund me, which I gladly accepted. I quickly found a much better place just across the street. I suspect they wanted to cancel my Booking reservation to protect their artificially high rating. As for breakfast, it was just as disappointing. I was given a choice between eggs or pancakes - both were not allowed. I chose pancakes, and to my shock, they served a single pancake. I’ve never seen anything like it! Please don’t be fooled by their Google, Booking or Tripadvisor rating. This place is smelly, miserable, and could easily ruin your trip. Avoid at all costs!

Safe, affordable, friendly staff, average rooms Stayed for one night as a layover on our way to Sa Pa. I’m sure most hotels in the area are exactly the same, it was clean and tidy but the bed was so rock hard we could barely sleep. Also asked for two extra pillows and were only given one that was very lumpy. The shower was also difficult to maintain the temperature and not ideal. However the staff are extremely friendly and helpful, they offer to store your luggage there while you head off on other trips to Ha Long, Sapa, etc, they made us breakfast to take on our early morning bus and it felt very safe there. Despite being within the main area of Old Town it was quiet in the room. For the price we paid it did the job but given the bed and shower, I am glad we didn’t stay longer.

Had the strangest awkward experience - On the day of check out, the reception staff offered to pack breakfast, as we were leaving early to the airport. In the morning, when we saw the packed breakfast, there was very little in it. The breakfast area is right next to the reception. So, we went there and picked up some fruits. the chef inside bad mouthed in vietnamese and the junior immature reception person came and stopped me from taking fruits for breakfast, saying they had packed something for us to go and that's it. I had payed for the damn place and the breakfast !!! And was literally stopped from availing the service for which I had paid for. Quite a Shameful way to treat paying customers that chose to stay at the hotel. This is a below average break fast, in which fresh fruits were the only savior to begin with. This is a boutique hotel with 10 rooms and looks like they are trying to save money through different means, including employing uncouth staff, that probably come cheap. Another day, had another strange experience at breakfast. Breakfast closing time is 9:30 but they stopped refilling things around 9 am itself and were told that closing time is nearing !!