مراجعاتSkylark Hotel

FRAUD ALERT, PLEASE READ! We booked 3 nights in this hotel from trip.com. The price was expensive for Hanoi but after seeing the room photos we thought it would be nice to stay in a fancy place. The photos advertised were FAKE! The room was dark, small and old. Very ugly. The walls need to be painted urgently, the furniture is old and the beds are hard and uncomfortable. Please see the ad and actual pictures and judge by yourself. We told this to the reception staff right as we walked in, but they told us that they would speak to the manger the following day. They "upgraded" us to a bigger room which was a bit less sad but still no resemblance to the photos and not what we paid for. We complained to trip and requested a partial refund but the hotel just refused. They just ignored our claim and told us that "they renovated the rooms in 2020 and that is why they looked different". Come one guys, it's been 5 years since 2020 plus that room didn't seem to be renovated for the last 30 years. The breakfast was buffet but below average (little to choose from, not the best quality) and the swimming pool was small with freezing cold water and no towel service. I strongly suggest you find a better place for the same price, as this one shouldn't cost more than 20 USD per night.

No complaints 👍

수영장도 있고 서호 호수 근처라 힐링을 위해 찾은 숙소. 날씨는 추워서 수영은 불가. 이틀 동안 인도인들이 방문을 열고 새벽까지 떠들어서 잠을 설치긴 했으나 리셉션에 전화해서 방을 바꿈. 서비스는 좋으나 건물이 노후화됨

The photos online looked decent, but the reality was a completely different story. The room was heavily moldy with a strong, unpleasant odor that made it hard to stay in for long. The soundproofing was almost non-existent — I could barely sleep because of the constant noise from outside. Breakfast was very basic, with limited choices and poor taste. The overall experience was extremely disappointing. The location wasn’t great either — while it’s about a 10-minute walk to the Old Quarter, the hotel sits at a busy intersection, making the area very congested and noisy. I do not recommend this hotel.

Overall hotel was good. For smokers, there is no smoking area. Breakfast and pool in sister hotel, 2 doors away. Very friendly and helpful staff. The room was clean, bathroom was ok but not really clean. Was older the price I paid

The staff were lovely and the bathroom was very nice im my room. I did expect more for the price to be honest. There is an Indoor pool on level 9 which isn’t heated which was disappointing as it was the main reason I booked this hotel so I could have a swim as it’s been cool and a bit rainy this time of year..

圖片跟真實所見相差太遠，有味道，又舊，房頂也長黴

Amazing hotel, very friendly staff and a great location, near all main attractions.

This hotel is well located. Great restaurants and coffee shops within walking distance. Our room was very spacious, but the pillows were very hard and not the most comfortable. The room is also quite old. I think a little modern touch would make it better. The hotel staff are very friendly and we enjoyed breakfast.

房間很安靜，早餐品種豐富

Worth to try out this hotel with good location. surrounding with many food and coffeeshop also. Good

The room was very nice and I really enjoyed going to the pool in the evening, because there was nobody else.

Good location clean room friendly staff

Gute Lage, sehr hilfsbereites und englisch-sprachiges Personal, leckeres Frühstück. Top! Würden jederzeit wieder kommen