De la Soie Hotel & Travel

Location, Location. Hotel is really nice, although rooms are on the smaller side, but not too small. Get the balcony room (really worth it). Also The manager (female possibly owner) is amazing, could not of been more helpful. Really made us feel special.

Usually, the criteria for a hotel are a nice location, good amenities, cleanliness, quietness, privacy, and customer data security. But this hotel has nothing good except for its location. The room was very dirty, the bed sheets weren't changed and were very damp. We had to lay a bathrobe on the bed to sleep. The bathroom had mold, and the towels were more like floor cloths. The free water on the table was boiled and bottled by the hotel itself, and it was very easy to open (we don't even know what anyone might have put in it). Normally, in a hotel like this, the staff would be decent, but not here. The staff mistakenly gave us the wrong room, and even though we were there for 15-20 minutes, they didn’t inform us. They waited until we went out and greeted the staff (Phuc), and only then did he come up on his own to move our things to another room (there was no privacy or security here). Then, when we came back, he demanded the key and ordered us to change rooms. Even 2-3 star hotels don’t save money or treat guests this badly. As a result, we all had allergic reactions, and my girlfriend lost a handheld mirror

Petit hôtel très bien situe juste a cote du lake hoan kiem et du debut du marche de nuit du week-end end Nous avions une chambre de 25m/2 avec balcon donnant sur la place avec tout le confort Nous n'avons pas été derange par le bruit même pendant le week-end Il y a possibilité de boire un verre sur le toit Nous avons pu visiter a pied tous les lieux a voir dans un rayon de 3 kms Tracy était a l'accueil , elle est très compétente et a l'écoute et nous a permis de faire un départ tardif dans une autre chambre moins bien située mais tout aussi confort car notre vol était a 23h

What a great hotel right across Hoan Kiem Lake! It has an exclusive rooftop bar overlooking the roundabout and the lake and all the coffee shops around. We were able to sit and relax while having a meal in the rooftop and watching the energetic city vibe. Mei was very helpful and beyond phenomenal! She taught us tips for attractions and how to not get ripped off as a tourist. She arranged for our car ride to the airport. She also gave us more tips on the beautiful places that we should visit in Vietnam. She is an asset in this hotel. The other workers were also very friendly and were always smiling and greeting us! We got the suite with a veranda so we were able to immerse ourselves in the hustle and bustle of Hanoi! They also offered laundry in this hotel for only 40k per kilo. Other hotels would charge per piece. It was wonderful staying here, considering it’s a 3-star. The value of what we paid for was so worth it. Clean beds and nice smelling linens. Water pressure also gave us awesome showers after our long days! Thank you Hotel Dela Soie staff for making our experience delightful.

Réception impeccable du personnel. Le seul "reproche", si l'on peut le considérer comme tel, c'est qu'il manque un sèche-cheveux dans la salle de bien. C'est toujours plus agréable de pouvoir se sécher les cheveux rapidement en sortant de la douche !

Comfortable hotel in excellent location in Old Quarter with views out to the famous lake. Surrounded by great cafes and restaurants this is an ideal place to stay in Hanoi. Our room had a small balcony offering a fantastic view of the bustling square below. The hotel has no restaurant or meals services but it is very close to many different alternatives. Friendly staff were very helpful with tour suggestions or directions.