Melia Hanoi Reviews

Response from Property: Dear Hellothere123, It was our pleasure to welcome you to our hotel! We are delighted to know that our services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail of your stay. Positive feedback like yours is truly a source of motivation for our entire team to continue delivering exceptional services. Thank you once again for staying with us! We look forward to welcoming you back to Melia Hanoi in the near future. Best regards, Vu Ngoc Anh Guest Experience Supervisor

Response from Property: Dear Valued guest,Thank you for sharing your feedback with us! We are delighted to know that you had an enjoyable stay at Melia Hanoi. As guest satisfaction is our ultimate goal, we strive to take care of every details and provide a seamless experience to all the guests. Your positive feedback is a source of motivation for our whole team to continue delivering exceptional services in the future. Thank you once again and we look forward to welcoming you back soon.Best regards,Vu Ngoc AnhGuest Experience Supervisor

Response from Property: Dear Mr. Aditya,Thank you very much for taking the time to share your recent experience at Meliá Hanoi. Your feedback is truly appreciated, as it helps us better understand where we are meeting expectations and where we need to improve.We are glad to know that you enjoyed our central location, evening music session, and the service from our helpful team members.However, I am truly sorry to hear about the shortcomings you experienced with our room service, housekeeping, and the limited vegetarian food options. Please accept my sincerest apologies for the inconvenience caused. This is certainly not the level of service we strive to provide, especially for our Suite guests who rightfully expect a higher standard.Your comments regarding the delay in service, lack of replenishment of amenities, and communication around water policy have been shared with the relevant departments for immediate review and corrective action. We take such concerns seriously, and I will personally ensure they are addressed to prevent recurrence.We have also taken note of your dietary preferences and will ensure they are properly considered for any future visits.Thank you once again for your valuable feedback. I do hope we will have the opportunity to welcome you back and provide you with the seamless, five-star experience you rightfully expect.Warm regards,Hannah PhanGuest Experience Director

Response from Property: Dear Valued Guest,It was our pleasure to welcome you to our hotel! We are delighted to know that our services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail of your stay. Positive feedback like yours is truly a source of motivation for our entire team to continue delivering exceptional services. Thank you once again for staying with us! We look forward to welcoming you back to Melia Hanoi in the near future.Best regards,Vu Ngoc AnhGuest Experience Supervisor

Response from Property: Dear Chun Lok,Thank you for sharing your kind feedback. We’re delighted to hear that our team could prepare a breakfast pack for you before your early flight—it’s important to us that our guests feel cared for, even on the way to the airport.We truly appreciate your kind words and are so glad you enjoyed your stay with us. We hope to welcome you back to Melia Hanoi again soon—perhaps with time to enjoy a full breakfast next time!Best regards,Tung DoGuest Experience Officer

Response from Property: Dear CHOW CHEUNG, Thank you for sharing your feedback with us! We are delighted to know that you had an enjoyable stay at Melia Hanoi. As guest satisfaction is our ultimate goal, we strive to take care of every details and provide a seamless experience to all the guests. Your positive feedback is a source of motivation for our whole team to continue delivering exceptional services in the future. Thank you once again and we look forward to welcoming you back soon.Best regards,Vu Ngoc AnhGuest Experience Supervisor

Response from Property: Dear Kang Jing, It was our pleasure to welcome you to our hotel! We are delighted to know that our services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail of your stay. Positive feedback like yours is truly a source of motivation for our entire team to continue delivering exceptional services. Thank you once again for staying with us! We look forward to welcoming you back to Melia Hanoi in the near future.Best regards,Vu Ngoc AnhGuest Experience Supervisor

Response from Property: Dear Valued guest,It was our pleasure to welcome you to our hotel! We are delighted to know that our services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail of your stay. We also well noted your feedback regarding the room condition and will use it for further improvement. Thank you once again for staying with us! We look forward to welcoming you back to Melia Hanoi in the near future.Best regards,Vu Ngoc AnhGuest Experience Supervisor

Response from Property: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Quynh NGUYEN - Guest Experience Officer

Response from Property: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Nguyen Quynh- Guest Experience Officer

Response from Property: Dear Ka Sin Tina,Thank you for your kind words! We're so pleased to hear that you enjoyed your stay with us, especially the bar and our breakfast offerings.It means a lot to know that you found the hotel lovely, and we truly hope to welcome you back to Melia Hanoi in the near future.Best regards,Tung DoGuest Experience Officer

Response from Property: Dear Valued Guest, Thank you for staying at Melia Hanoi hotel and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards, Nguyen Thuy Trang Guest Experience Agent

Response from Property: Dear Valued guest, Thank you for sharing your feedback with us. We are sorry to know that our services had not met your expectations this time. Your comment on the bathroom is well noted and will be taken into account for further improvement. Please accept our sincere apologies for any inconvenience caused. As guest satisfaction is our ultimate goal, we appreciate your constructive feedback as it will help us to continually enhance our services. Thank you once again for staying at Melia Hanoi, and we hope to have the opportunity to welcome you back in the near future with a better experience, Best regards, Vu Ngoc AnhGuest Experience Supervisor

Response from Property: Dear Ryun Kiat, It is our pleasure to welcome you to our hotel! We are delighted to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail of your stay. Positive feedback like yours is truly a source of motivation for our entire team to continue delivering exceptional services. Thank you once again for staying with us! We look forward to welcoming you back to Melia Hanoi in the near future. Best regards, Vu Ngoc Anh Guest Experience Supervisor