Pullman Hotels in Hanoi

The hotel's location is truly unbeatable, right in the prime downtown area. It's incredibly convenient for shopping and dining. The breakfast, in particular, stood out with its wide variety and delicious options. The freshly made omelets and waffles were especially impressive, definitely setting you up for a fantastic day. However, we've also taken note of two minor issues you pointed out: Firstly, some of the facilities are indeed showing their age, such as the noticeable wear on the lobby sofas. Secondly, the lack of complimentary bottled water in the room was a bit inconvenient. We've already forwarded your suggestions to the hotel management. We understand they are planning renovations and upgrades, and complimentary water options will be available soon! In fact, the hotel recently upgraded all mattresses to incredibly comfortable ones, and many guests have reported a noticeable improvement in sleep quality. If you visit again, we highly recommend trying their Executive Floor, which was just renovated last year and features a 24-hour complimentary beverage bar! Thank you for your thoughtful feedback. We are committed to continuous improvement to ensure every guest enjoys a more comfortable stay.