Hanoi Quan Dong Da 5-star Hotels

I recently had the opportunity to stay at Pullman Hotel Hanoi, Vietnam, and it was a great experience! From the moment I set foot in the hotel, I was deeply attracted by the elegant environment and thoughtful service here. First of all, as soon as you enter the lobby, you are attracted by the spacious and bright space and exquisite decoration, which feels very comfortable and warm. Especially when it came to check-in, Phuong Anh was very helpful to me and I am very grateful to her. The rooms are very spacious, well laid out and fully equipped. The bed was soft and comfortable, giving me a good night's sleep. The bathroom is also very clean and tidy, and the toiletries are of high quality and very reassuring to use. In terms of service, it makes me feel the warmth of home. The staff at the front desk are very friendly and check-in and check-out are very quick and efficient. Here I have to mention Phuong Anh again, her thoughtful service really impressed me. In addition, the hotel's dining is also worth mentioning. Breakfast is rich in variety and tastes. It is highly recommended to the friends who will come here for business or travel, I believe you will also love here!

I had an enjoyable stay in the hotel for 4 nights. The room is spacious and the bed is comfortable. The toilet and shower room is separated which is nice. The hotel had also provided me a birthday cake as I had spent my birthday over the hotel stay. Overall an satisfactory stay in the 5* hotel

ChatGPT Dear Grand Mercury Hotel in Hanoi, I wanted to share my positive experience during my recent stay at your hotel. I was truly delighted with the service and accommodations provided. I greatly appreciated the room upgrade you offered upon my request, which resulted in a spacious and comfortable room. The extra space made my stay even more enjoyable and relaxing. Thank you for your attentive service and for making my stay at the Grand Mercury Hotel in Hanoi a memorable one. I look forward to visiting again in the future. Best regards, Oleksandr Bukaiev

1) The hotel staff responds to my questions promptly and they speak good English. 2) The rooms are beautiful and spacious. City view. 3) A wide selection for breakfast buffet from 6am to 10am - serves Vietnamese and western food, beverages like fruit juice, coffee and tea, desserts, salad 4) Have washing machine and dryer in the laundry area. There's no detergent in the kitchen to clean the cups. Need to get the washing powder. Overall, we have pleasant stay in Nesta - Grand Hao Nam. Feels like home.

The hotel staff were exceptionally professional, accomodating, helpful & friendly. Open the front doors before we even reached the hotel, came and grabbed our bags when they saw us approaching from a distance. Asked to assist us when we were within the hotel, from getting a grab car for us to asking us how our sleep and room was and if we had any concerns and they would attend to them straight away. I was blown away when letting them know the night before that we will be checking out at 4.30am the next morning to find out they had packed a breakfast to go for hubby & I. Highly recommend staying at this hotel- service & location is on point.

The location is great! The lake and the old town are about 3-5 minutes away, there is a convenience store right in front of the hotel, and there is a Miyake supermarket, cafes, and restaurants near the hotel. All the staff are very kind. There is a smoking area in front of the hotel entrance. I stayed with a friend for two nights. Disadvantages I chose this hotel because it was listed as [Newly built in 2023] on Trip.com, the photos were beautiful, and it had an elevator. However, will it be renovated in 2023? I wonder... The wallpaper looks hand-painted. The building and facilities look old no matter how you look at it. The room has a handmade ventilation fan and it is cold. It's common in Vietnam, but in old facilities, the toilet pipes smell a little... And there is no elevator to the room! ! ! ! The staff carried my luggage up to the third floor, but it was difficult to take the carry-on down when I checked out. I was able to take a Grab taxi from the airport, but it seems that the name was changed when it was renovated, so if I copy the address on Trip.com, I will arrive at a different location. It's close, though. On Google, there is a [Walking Something Hotel? 】 to get the address. There is a new hotel called 【MARO Hotel】 next to it, so it's probably best to use that address to find the hotel. I thought it was a new hotel when I got out of the taxi, so I went to that hotel first, and it was clean and the staff were very new. And when I tried to call for Grab when I was leaving, it wasn't in a location where I could call for it, so I had to push my carrier right and walk about 300 meters to the left and come out onto a road full of big motorbikes, so it was quite a struggle on the way back... It was a good location for sightseeing, though.

Location is good, convenient to 36 Ancient Street and Hoan Kiem Lake Scenic Area

The hotel is located near Hoan Kiem Lake, so it was very convenient for sightseeing. And the staff was especially friendly, which was nice. It's perfect for sightseeing, such as the night market, beer street, outdoor performance hall, water puppet theater, etc. Please use it a lot.

Good location, there are many choices for eating and coffee shops nearby, very good shopping, staying on the seventh floor of the top floor when checking in, so it is very quiet, the equipment is very new, the air conditioner is very cold, sleep well all night, the counter waiter is very good, the waitress on duty in the afternoon is very responsible for dealing with the problems I encountered, I will stay again next time I come to Hanoi and recommend it to travelers who want to stay near Hoanjian Lake.

In the middle of the old quarter of Hanoi, this hotel is on walking distance from st Joseph’s church, the temple in the lake and all the bars and restaurants!!