Candlewood Suites Arundel Mills / BWI Airport

Erica went above and beyond to make us feel welcomed, we ran into a few issues and she immediately went into solution mode and took care of each issues with action and ease. We also left our jackets in the closet after checking out and she was so nice to have housekeeping grab for us and being to the front desk until we returned. I also forgot my slides and they also bought those in a bag for me as well. There was another young lady on shift Saturday morning and took care of an issue and went above and beyond and had our entire room re cleaned from top to bottom and I had just asked for one thing. Customer service was spot on with these 2 ladies and it was highly appreciated. The complimentary hot chocolate was a nice touch!!!

Checked in they were very friendly and helpful.. even when my confirmation didnf come through right then and there they still took the time to help us out. Had an issue with the payment and they still took the time to help us..

My problem was not with the hotel itself, but with the terrible treatment I received as a result of the obvious incompetency of ******* as a third party booking agency. I was thrown out of my room after the first night of my 2-night paid and confirmed reservation via ******* because Candlewood Suites claimed that they had not received any payment from *******, claiming that I paid for just one night when I checked in. Even when I provided proof of my prepaid and confirmed reservation, the manager insisted that the hotel did not receive any funds from *******, and that the room was already booked for that second night to another customer. By the time everything was resolved, my stay was ruined. I will never use a third party, like *******, to book anything again, and I will advise everyone to go directly to the source whenever possible.

Nice visit I only stayed one night for a business trip but the ease of checking in was a breeze. Hotel was very quiet. The room was small but perfect if that makes sense. It was just me and all I needed. Bed was comfortable, room was clean. Would stay again.

Good place

Great place to stay Perfect from start to finish, clean rooms, friendly staff, safe area