Premier Inn Harlow North (Harlow Mill)

Clean, quiet and comfortable. Enjoyed breakfast in The Beefeater. Very reasonable price for two nights. There was no lift, which would have been useful.

We were 'greeted' by the receptionist, who didn't ask us if we had a car and if we did to enter the reg, thankfully we happened to discover that ourselves. She was more fixated on what time we wanted breakfast, to which we were unsure, and advised that we would like to see what time we woke up and then decide, but was told that this wasn't an option and that we had to book. We don't get many stays without the children, so would have liked the option not to have to set an alarm, and not to be hungry if we had woken early and had to wait as we had booked breakfast later. The first room we were allocated smelt of smoke, so we carried our bags back to reception to ask for a new room, we were given a new room, which was occupied, I don't know who was more shocked or embarrassed, us or the chap lying on the bed in his underwear. We again returned with our bags to reception, and at no point was we offered an apology, we were then given a third room, this time unoccupied, but dated, tatty and questionable cleaning (like all 3 we went into). I understand that this is a 3 star hotel, but for £159 for one night, we were expecting a little more than a small, cramped, tatty, hot (no air con), dirty room. Breakfast was okay, but it took quite a while to come out, the worst bit was the off putting smell of sewage/damp when you walked into the bar area to get to the restaurant.

Have stated before and it’s been okay, if not a little dated, however serves purpose. On this occasion… on arrival rooms not ready, when get into rooms they are dirty and dusty… No engagement or apology from any team for delays No offer of breakfast No acknowledgement of my complaint just looked at blankly.. Would struggle to recommend after this stay

Really disappointed with this Premier Inn. Overall its really tatty. My rooms bathroom has panels that don’t fit properly, lots of old grubby sealant. Tv is tiny and the so called free WiFi is terrible. No mobile phone signal coverage. It’s time the owner provided proper free guest WiFi in this day and age. Premier Inn don’t seem to respond to competition from Airbnb and other hotels.

From the moment I got to reception until I left, the staff were superb. Friendly, helpful and professional. The staff at the Beefeater were also excellent, for Dinner and Breakfast. Very clean hotel and room. It maybe a budget hotel in brand but is better than a lot of more expensive chains. You always know you will get quality with a sensible price with Premier Inn.

Perfect location ..close to Stansted Airport ...and just off the M11 Motorway. Room was the standard quality..clean ..and the bathroom has a bath. Only downside was our room was on the upper floor ..towards the rear ..so a fair bit was walking and in and out of corridor doors. Food was excellent in the adjacent Beefeater Restaurant ... Enjoyable stay. Would we stay there again ..YES