Grand Airport Ensuites

SCAM! TOTAL WASTE OF 53 POUNDS! Didn't stay. No hotel at location; just a banged-up looking house with nailed curtains, and overflowing rubbish bins outside; no contact from hotel, no way to check in, nobody present to address the situation; NON-REFUNDABLE payment in full in advance is for a reason; wasted money completely!! £53 I shan't get back, plus the massive inconvenience of trying to find somewhere else in a hurry and pay again for that! Not amused.

Awful The property is not a hotel in any way shape or form. It is a room in a share house in a dodgy area. The area was very unsafe especially for children.

Do not stay here. Do not stay here unless you are looking for the lowest price possible. This is not a hotel. This is a room. Nobody on site. No parking. Not very clean. Sparse amenities if any. It reminds me somewhat of a homeless shelter.

The worst place ever. They clearly tried to remodel a house to make it a hotel but it doesn’t work. No upkeep. Not like the photos in the least. Worst of all was that we planned to use the clothes washer/dryer and the phone operator says “ you didn’t book that, it’s out of order!” Ridiculous!

It was not as described. The listing said it was only a 4 minute drive from Heathrow, it took us way more than that even with clear traffic. When turning up and looking from the outside of the property, it was in the evening and we were greeted with curtains that weren’t even hung properly at the window and in between the gaps in the curtains, with the light being on inside - an unpleasant lounge area with two young men in their 20’s walking around in vests. We deemed it as unsafe and not as described when we first booked and never even entered. We called the customer service line to which a lady answered the phone, was extremely rude when we expressed concerns of our safety and how our stay wasn’t as described. And with no customer service or resolution - she hung the phone up without warning. We stayed at the Premier Inn down the road instead, booked last minute and only paid £52 - money well spent - especially for the guarantee of safety and security.

Great service