Hampton Inn & Suites Newark-Harrison-Riverwalk

房間做的不錯啊

Very nice room. Nice employees. Has free transportation. Close to several things. Good view.

Overall, it was neat and not downtown New York, but it was a good hotel

When I visit the area for work, I typically stay here because it is a short easy walk to several restaurants I like very much. The breakfast buffet is what you should typically expect from a Hampton Inn. They have a pool and fitness center that I didn’t use.

I’ve stayed at quite a few Hampton Inns over the years, but I have to say, Hampton Inn & Suites Newark, NJ really raised the bar for customer service! The suite was spotless and super comfortable, complete with lovely city and river views. Plus, it’s conveniently located near local transit for a quick trip to New York and some amazing dining options. I’ll definitely be keeping this place in mind for my next visit, and I think you should too! If you happen to be flying into Newark Airport or just exploring the area, make sure to ask for James at the front desk—he’s absolutely fantastic!

o Arrival - The clerk, though pleasant, didn't provide all the information she should have (e.g. about wifi, breakfast, and parking). We checked in online hoping to get to our room quickly. Instead, it took 30 minutes (and two trips back to the front desk) for us to get into our room. After two sets of electronic keys didn't open the room door, we learned that the problem was dead batteries, which a maintenance person replaced. This problem didn't reflect well on routine maintenance or on the alertness of staff to what should have been a signal: a blinking red light on the door mechanism. Other signs of neglected maintenance: chipped door paint and loose formica trim hanging from the edge of one night table. o View - A water view is available at an extra charge, but we were very happy looking out on the town, Route 280, and trains going by. (BTW, train noise was not a problem in our room -- 521, in about the middle of the floor.) We were also very happy with the spaciousness of the king "studio suite" -- considerably larger than a regular king room; it was well worth the small extra charge. o Lighting - The room had several light fixtures (bedside lamps, a desk lamp, and a standing lamp beside a chair, and high hats in the "kitchen" area) but even with all of them on, it was dark. o Location - The hotel was very convenient to the rock-climbing competition we attended in Newark, about a half-mile walk away, and to the Newark Museum, which we also visited. We also enjoyed being within easy reach of several good Harrison restaurants., including La Fiamma and Charley's. o Heating -- Instructions on the HVAC unit said to use the wall thermostat, but it had no effect on the room temperature. We reported this problem to the front desk but never heard from maintenance. Finally, we figured out the issue for ourselves: the controls on the HVAC unit did indeed work. o Checkout - We were unable to have checkout delayed to 2p, an AARP benefit described on the Hilton website when we booked the room. The manager denied that such an offer existed and came across as hostile and unpleasant when we made the request. o Parking - We were never asked if we were parking a car. Nevertheless a charge appeared on our final bill. We knew from our reservation that there's a charge but wondered if all guests are automatically charged for parking -- and if some who didn't park don't notice the charge and end up paying for a service they didn't use. BTW, the lot has no signs indicating that it's paid parking. o Security - A special shout out for the security person who was on duty on Friday night, at about 11:30p. He was extremely helpful when we told him that our daughter, who was about to join us at the hotel, was having trouble finding a place to park. (On the other hand, it would have helped if there were signage in the closeby parking lot alerting guests to the existence of an overflow lot.) o Breakfast - So so.