"إقامة لطيفة في هارواجيت وكان الفندق من الدرجة الأولى، ووضع جيد جدا ومشي في البلدة 7 دقائق فقط. الغرف ممتازة مع إفطار رائع في الصباح التالي. ال gripe فقط دفع 15 جنيه إضافي ل موقف السيارات، ولكن مهلا هو. أود أن أوصي بالحدائق القريبة من RHS."

"Great hotel, great location"

"كان نظيفا ومرتبا بشكل جيد في موقع جيد جدا. إنه في الشارع الرئيسي مع المطاعم و شركات تصنيع السيارات."

"The hotel is perfectly situated for exploring sights of Harrogate everything very nearby! From checking in and our room available early with welcome cookies which were warm and amazing to checkout the staff could not be more helpful! The room was on the third floor clean, tidy and well presented. The gym and spa facilities were all good and nice to use and relax especially on a Sunday evening! The breakfast was buffet with a selection of hot and cold options the parcel machine was my favourite fresh pancakes which were delicious! This hotel is huge but it's well maintained clean tidy and such an enjoyable experience for our anniversary!"

"Hotel & food first class. Staff very friendly & helpful. We have stayed many times ."

"We stayed at The Franklin on a recent trip to Harrogate. It was a lovely B & B only 5 mins away from the theatre, Bettys Tea Rooms & an assortment of eateries & yet in a very quiet tree-lined street. Our room was simply amazing. It was the largest one they have but well worth the extra pennies. High ceiling, lovely bay window looking onto the road but very private as not directly overlooked. The bed was large & very comfortable & we had a large walk-in shower. Our hosts were Dan & Felicity Burgess. They were so welcoming & they supplied us with delicious breakfasts in the mornings. I would not hesitate recommending this place to any travellers. 😊😊"

"Rooms a little tired but was clean. I found the bed on the soft side. Check-in fine, though we did have to wait a few minutes. Restaurant - one of the servers (Indian girl) was an absolute star, bussing tables, serving drinks, smile on her face. Other one just stared at her phone most of the time, ignored customers (including me) and appeared work-shy to the max! If she's on break (which I'm sure she wasn't... unless she was on break all the time) she shouldn't be there in uniform behind the bar blanking customers! Food was decent both in the evening and at breakfast. Felt in general like the place was a bit short-staffed... though it might have appeared less so if everyone had been doing their job!"

"Beautiful venue. Food excellent onside restaurant is Thai but very popular"

"We arrived earlier than planned which was fine we thought we would spend some time in the town before getting access to our room and preparing for our evening event. The plan was to go to the hotel get our barings before we started getting our belongings out the car and ask about possability for earlier check in. After parking in the exhabition centre car park which we had recieved an email prior to our visit about changes to the PI car park due to ongoing works. This email as so advised that signage was in place to direct customers from the carpark to the hotel. Aftwer 30 minutes of trying to work out how to get out of the car park looking for indicated signage. Lifts indicated us to level 4 PI we came out of the car park door to the main street to find again no signage for direction not knowing the area we looked around and could see the crown plaza but again nothing for PI we assumend wrongly that there must be an entrance to the PI further round and procedded to walk all the way around to the right which took us 30 mins in the end only to fined the PI entrance was neatly in between another hotel and car park car entrances. This was frustrating but at this point was a amusing. However we entered the hotel lobby. With noone on reception so rang the buzzer for attention. Staff in the restraunt were cleaning floors and had no interest that we were looking for help and just said keep of the floor. Another staff member from house keeping appeared and said she couldnt help we did however managw to have a question answerd about car park access and was informed this was via a set of stairs which we proceded to go through only to come out into a building sitw where workmen had sparking machinery in action. At no point from the hotel was there signage to say no access to car parks and /or warnings for building site or danger to public from a Health and safety professional point of few this is a great concern. We continued on with earlier plans and found a place for lunch. On return to the hotel 2.40 we were aware that other members of oir group gained early access to their room. Standing at the desk while 1 staff member attended to other customers at no point was another colleague called on to help with the now building que to hell guests which was now 3pm and issues with the check in boards now seems to be an issue as well as the lack of staff. Once i collected our keys i explained what had happend earlier in the day and the staff member (manager) shrugged and laughed when i said there was no signage and repeated what i said about the car park and said no you cant go that way its a building site. OMG. I also wanted to clarify our room charge and payment but advised this was all fine. We accessss our room which after all this was even more disapointing room 220 felt empty, tired and was in state of dire repair following a flood from the room and bathroom. Also a air vent in the ceilng was absolitly filthy and a fire hazard. Premier inn was mo"