TownePlace Suites New Orleans Harvey/West Bank

We called frontier for reservation and everything was booked. This is the only hotel available at the time. Drove up and got out of our truck and walking up to the building there was big gaps between the building and walkway. We ignored it because you’re in Louisiana and things settle. Walked into lobby it was grim looking but clean. Figured older building. Ms. Brandi greeted us which was refreshing. She assigned us to our room on 2nd floor. We opened the door and it definitely needs a strong update. We pull the sheets back and there was nasty stains and smell. David went into the restroom and the toilet seat was broken. We went back down immediately to get another room. We were assigned another room and again sheets had stains and carpet tore. Again, went down and talked to my Brandi. She took me up to 4th flood and we went into room. The couch had filling coming out of cover, went into next room and pulled back the cover and sheets were clean. Not real happy, but at the time the only hotel available. Finished checking in, went to room. Living room A/c was working. Went into bedroom it was 79 degrees and A/C did not work. At this point my husband started calling other hotels in the area if there was a cancellation. SUCCESSES!!! The Hampton Inn & Suites had a room come open. We went downstairs and told Ms Brandi we cannot stay. She understood our frustration. The ONLY GOOD THING OF THIS HOTEL WAS MS. BRANDI. She was kind, polite and courteous. She deserves to be acknowledged for her professional reactions to all situation. My suggestion is stay away from this property until they do something.

The area the property is in is pretty nice. The room itself wasn’t the best. It’s as if it hadn’t been cleaned. Floor was filthy, and bathroom disgusting, and toilet seat was broken..luckily I bring my own cleaning supplies when traveling. There was also throw up on elevator wall. Staff was very friendly tho.

Not well