Hatfield

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We were a party of elderly gentlemen on a trip . When we arrived at the hotel the general outside area was all overgrown and most of the paving was loose and wobbly and very dangerous to walk on . At reception some of our party needed the use of a toilet , but this was denied until a room was allocated which took a long time . We felt we were not made welcome all through our stay .

The hotel in itself is a standard older style Premier Inn - it's everything you'd expect. The team there obviously work incredibly hard to keep it looking good, and everyone we encountered was really kind and welcoming. Teresa deserves her own mention though! Probably one of the most genuine, welcoming people I've ever met. Nothing was too much, in fact, she'd insist on it! She is a credit to Premier Inn, they're lucky to have her.

We stayed for five nights for a mix of work and leisure. The hotel gives an initial poor impression; usually there is nobody at reception, and the corridors smell bad. The rooms are OK though; ours was large with a good work desk, good wardrobe and shelf space, and a fridge; but there was oddly a large space with no furniture, which seemed a waste! On the upside there is plenty of car parking, and although the location isn't great (on a very busy main road), the other hotels in Hatfield are in similar locations. The old town isn't far away, although not really walkable, and there is a little shop just around the corner. The worst thing about the hotel is the restaurant. The staff seemed to spent most of their time ducking out for a smoke, and generally the service was poor. We only had one evening meal there, for that reason. The breakfasts were OK, although only English food was available. It suited us, but may not suit others. The price was quite reasonable.

This is not a good example of the chain. Rooms are decidedly dated (compact fluorescent lighting, sole power socket on the opposite side of the room to the bed) and a distinctly drab restaurant (mainly closed off from use, clearly a former Beefeater that now features ceilings with leak stains, a big screen television that is clearly a lash-up installation and a toaster that doesn’t). Full credit to the staff, but they are definitely having their toolbox robbed of tools by management. The location doesn’t help the drabness, being sandwiched between the A1(M) and the local fire station. There’s nothing else of use nearby. Until things improve, the Welwyn Garden City branch is the much better place to stay.

Soulless, dreary room with tatty furniture. Only one chair in a room for three people. Rainforest type shower difficult for women as no shower caps. Room was clean and bed very comfortable. Breakfast buffet left a lot to be desired as totally depleted of croissants etc with a ten minute wait for only four to be produced.