حياة ريجنسي لونج أيلاند

There are three elevators and only one was working the whole time and then when we went to use it, we waited 15 minutes and it didn’t come so we had to go down six flights of stairs. One of the ladies at the front desk was so rude I couldn’t even believe she has a job in customer service.

條件可以，外部環境很好

The hotel was conveniently located for our events. The staff were friendly. I believe the hotel was at or near capacity and had only one “working” elevator. If you needed to use it, you needed to plan to leave your room with a lot of time to spare.

I booked a room for a wedding party. I needed a King bed because I was bringing my child. I called and spoke to a customer service agent a month before the wedding to switch my room from a double to a king. I was cancelled for one double, and rebooked for a double and a king. Not only was the group rate not honored for me booking the King room but I was double charged for a double room within the group rate when I did not book it or use it! The front desk and reservations were rude, kept me on hold for an unnecessary amount of time and wound up being no help when I tried to rectify the situation saying I “cancelled the double room after the 24 hour policy” The customer service was awful with saying “there’s nothing we can do” and couldn’t even honor the cancellation policy when I was paying full price for a room. I will not be returning to this hotel in the future

The hotel was very nice and the lounge was enjoyable. My only complaint was I ordered 2 personal pizzas and a burger with fries at the restaurant and they charged $80to my room which is a little crazy.

Good. Nice and Pleasant stay. Had a wonderful experiences at this hotel. I visit this hotel every year and it been very nice stay all the time.