Fairfield Inn & Suites Haverhill

Staff was friendly, but the hotel itself was poorly maintained. The front door said it needed a key card to get in and wasn't even locked at night. Our nonsmoking room smelled like smoke to the point we had to sleep with the windows open and we were on the first floor. The rugs looked like they hadn't been cleaned in years.

Chris was excellent in helping me get a room for the second night after being sold out. A light bulb was out in my room and the nighttime staff was quick to change it. I liked that there was coffee decaf and regular 24/7 in the lobby for every guest.

the amount of noise, dust and dirtiness did not equal what i paid. The floors were carpet and i can still see the dust, definitely around the edges, the walls were VERY stained and dirty!! It was a non smoking room, soon as you walked in the room all you smell is cigarettes covered by air spray.

The worst hotel I've been in the 30+ YEARS There are 2 hotels in this town - A Hampton and a Best Western. The Hampton was sold out. Stayed in numerous Best Westerns across the country, didn't think twice . I arrived very late due to travel delays (11p) Lobby is very dated, Desk attendant - lazy, Got to my room - yes - like other reviews, in a basement without an elevator. Room - dreary, wallpaper peeling whole room in need of renovation. I was too exhausted to battle with the lazy staff to change room. And now after changing reading reviews, I doubt my experience would be different anywhere on property. When I pulled down the bed cover, there wasn't any sheets, just a quilted mattress cover? Checked the other bed same thing. So a fully made up bed, with a thin blanket that had 3 jobs - it was a quilt, a top sheet and a bottom sheet. I called the front desk and was told that is how Best Western Standards are. That what I was lookin at was not a a mattress cover , but a bottom sheet, and the thin blanket was the top sheet. ***? I took lots of pictures, comptemplated driving 20 minutes away at midnight for close to $300. So I swiped the blanket from bed #2 to use. I came to this page to write my review to warn others...I wish I has read these reviews first. I also see remarks from management about 'under construction'? I saw some piles of dirt behind the building - no evidence of active construction. Oh and they have the nerve to charge $165 a night!!! This quality is something you'd expect in a $39 motel. Feeling ripped off, disappointed and lost faith in a fairly reputable hotel chain - Best Western. I understand that some of these places are franchises - but shame on Best Western to not ensure quaility standards are not maintained. And judging by the reviews here , it's been going on a long time.

Water damage everywhere. Mold everywhere. Wall paper falling off of the walls from water. Nose snot on the walls. Soaking wet rug. Hard to breath upon entering the building. I cancelled the stay. I was refunded by the desk clerk, then charged again after the fact

The BW brand has always been our go to hotel for motorcycle trips since 2009. We continue to do so even though BW -Harley Davidson relationship has been discontinued. We recently stayed at the BW Merrimack Valley well on a bike trip. Upon arrival found the front lobby neat and clean and the reception very quick efficient and professional. Upon entering the hotel and climbing to the second floor, we were greeted by several large bags of garbage, stacks of pizza boxes, and they dirty laundry roller hamper at the top of the stairs. One of our rooms was clean, and very comfortable. Upon opening the door to the second room, it was very clear that this room had not been serviced, with garbage full, bottles and pop cans visible on the tables, the beds were made in the bathrooms and up in attend to do. The young lady at the front desk did her very best to explain that the condition of the room was as a result of the current lack of staffing. She did manage to find us another room that was clean, comfortable, orderly. Breakfast in the morning was disappointing. K cup coffee, small boxes of cereal, yogurt, and some prepackaged muffins and granola bars. Grab and go is what I think they called it. Certainly not your typical breakfast that regular BW guests have come to expect. Overall, it was disappointing. Even under these trying Covid conditions, it’s hard to except the excuses for the conditions. Hopefully this is temporary in the facility can get back to the typical BW standard of operation.