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房型乾淨簡單，地點好找，靠近大馬路上。還有停車位。早餐不錯，部分自助也有可選擇的主食。酒店人員也很親切。

Superior Double - I think not ! This was what hubby had booked for our one night stay at The Swan Hotel. I would love the opinion of the management team as to why they think Room 11 deserves the title Superior Double ? Yes, it has a large double (if not more) bed taking up a lot of the space in the small room. It has curtains with frayed and perished linings, damaged lamp shades, windows with very poor paint work, ingrained dust lying at the bottom of the door frames, bath towels that were a light shade of grey !!! Thanks to the very helpful Sarah, we were moved to “one of the best room’s” Granted on first inspection it was so much bigger & brighter, a great shower room everything seemed 10/10. However, on closer inspection two lamps with bulbs that did not work, with cobwebs hanging down & disappointed to find even more frayed & perished curtain linings !! These are not expensive things to put right but think again how easy it is to let people down with false & misleading titles.

What a lovely hotel. The Swan at Hay has an older world charm enhanced by naturally friendly and helpful staff. Spacious, comfortable, spotlessly clean and thoroughly relaxing. Many thanks.

This is a great hotel. The room we had was great for what we needed. The breakfast and evening meal were well presented and very tasty. The bar area seemed quite and may need an update, but the beer and staff here were excellent. I know the area is small, but something needs to be done about the parking, we got in eventually but having to pay for parking else where was not a great start, it should at least should be mentioned when booking.

There's nothing wrong with this hotel it's okay. Nice garden, food nice enough rooms clean, staff nice! But is that enough for £170.00 a night room only? I don't think so! Disappointing to say the least.

This used to be a lovely hotel but has been 'run into the ground'. The rooms are in dire need of refurbishment and a good clean. Curtains and furniture are dirty and shabby. The breakfast buffet selection was tiny and the produce for the cooked breakfast cheaply-sourced especially the seemingly microwaved heated up sausage. If you want to see how to run a similar sort of hotel I suggest you try the Bear in Crickhowell which isn't that far away as is where we stay now when we want to go to Hay. Our last stay at the Swan was over a year ago but looking at the very defensive replies to any negative reviews ,things haven't changed. The issue is it is really the only hotel in town so there is no competition.