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房型乾淨簡單，地點好找，靠近大馬路上。還有停車位。早餐不錯，部分自助也有可選擇的主食。酒店人員也很親切。

This is the 3rd time we've stayed here & once again we were not disappointed. The staff are very good & the room we stayed in was wonderful. The breakfasts are always very good & we leave feeling nicely full. We'll be back again as this hotel is far superior to others.

Just had a lovely weekend, two night stay, here for my 50th birthday and I cannot fault the hotel at all. We stayed in room 3 which was a brilliant size. Room was clean, bright and airy. We ate both breakfast and dinner here over the weekend and enjoyed some lovely food - I'd recommend the cheeseboard! I would also like to say how lovely all the staff were. We had flowers organised for my room, which were waiting with a nice card from the hotel and some Happy Birthday signs on the wall and door. Everyone we spoke to during the stay was friendly and helpful, but I'd like to give a special shout out to the guy who was behind the bar each night (sorry I didn't get his name) who was full of helpful tips for shopping in Hay and also recommended some book places in other parts of the country. All in all a brilliant stay and I would def recommend this hotel to anyone wanting to stay in the area.

Superior Double - I think not ! This was what hubby had booked for our one night stay at The Swan Hotel. I would love the opinion of the management team as to why they think Room 11 deserves the title Superior Double ? Yes, it has a large double (if not more) bed taking up a lot of the space in the small room. It has curtains with frayed and perished linings, damaged lamp shades, windows with very poor paint work, ingrained dust lying at the bottom of the door frames, bath towels that were a light shade of grey !!! Thanks to the very helpful Sarah, we were moved to “one of the best room’s” Granted on first inspection it was so much bigger & brighter, a great shower room everything seemed 10/10. However, on closer inspection two lamps with bulbs that did not work, with cobwebs hanging down & disappointed to find even more frayed & perished curtain linings !! These are not expensive things to put right but think again how easy it is to let people down with false & misleading titles.

What a lovely hotel. The Swan at Hay has an older world charm enhanced by naturally friendly and helpful staff. Spacious, comfortable, spotlessly clean and thoroughly relaxing. Many thanks.

This is a great hotel. The room we had was great for what we needed. The breakfast and evening meal were well presented and very tasty. The bar area seemed quite and may need an update, but the beer and staff here were excellent. I know the area is small, but something needs to be done about the parking, we got in eventually but having to pay for parking else where was not a great start, it should at least should be mentioned when booking.