Hilton Garden Inn Hefei Binhu New District

Hilton Garden Inn Hefei Binhu New District Reviews

Hilton Garden Inn Hefei Binhu New District

No.4872 Huizhou Avenue, Baohe District, Hefei, Anhui, ChinaView Hotel Details
Hilton Garden Inn Hefei Binhu New District
Hilton Garden Inn Hefei Binhu New DistrictHilton Garden Inn Hefei Binhu New DistrictHilton Garden Inn Hefei Binhu New District
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Guest Reviews of Hilton Garden Inn Hefei Binhu New District

9.4/10
Outstanding
1769 review
Verified reviews
Location9.4
Amenities9.3
Service9.4
Cleanliness9.4
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All reviews(1769)
Positive reviews(1720)
Reviews with photos/video(248)
Friendly front desk staff(187)
Awesome amenities(173)
Classy environment(153)
Delicious breakfast(149)
Many amenities(70)
Large rooms(56)
Would stay again(32)
Perfect for business trips(16)
Negative reviews(49)
kepkes
Superior Twin room
Stayed in Sep 2024
Business travelers
26 review
10.0/10
Outstanding
Posted on Nov 22, 2024
Thank you for your service. It was a great trip, hotel was clean.
Response from Property: Dear customer, thank you for choosing the Hilton Garden Inn Hefei Binhu New District and leaving your recognition for the hotel! It is our top priority to provide guests with a warm and comfortable environment and professional and sincere service. We have shared your comments with the staff, and we believe that with your support, all of us will continue to improve the service concept and quality of the hotel, ensuring that every trip and stay with us is an unforgettable experience. Looking forward to our next encounter, I wish you a happy life~
dombu
Superior Double room
Stayed in Oct 2023
Business travelers
88 review
9.0/10
Great
Posted on Nov 10, 2023
the interior design of the hotel is nice, i like it because its quite model. the room is big just one that i don't like is the air-condition, its not really work, also the phone call to customer service does not work either
Response from Property: Thank you for taking the time to share your feedback about your recent stay. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will also make improvements to the problem you mentionedWe will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
WongLewis
Deluxe Double room
Stayed in Feb 2023
Business travelers
2 review
8.0/10
Very Good
Posted on Mar 16, 2023
Nice place
Response from Property: 尊貴的賓客您好,感謝您入住 合肥濱湖希爾頓花園酒店,看到您打出的4分評價,我知道我們肯定還有做的不夠好的地方,努力得到您的5分評價,也非常感謝您對我們的支持與厚愛,我們一定會更加努力,竭誠為您提供更為優質的服務,期待您下次光臨!
Guest User
Superior Double room
Stayed in Apr 2025
Business travelers
21 review
10.0/10
Outstanding
Posted on May 16, 2025
The hotel has complete facilities. The gym and laundry room on the third floor are open all day. Takeaways can also be delivered by robots. The front desk girl Xiao Wang is very enthusiastic. The overall stay is satisfactory. It is the first choice for business trips.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Hilton Garden Inn Hefei Binhu New District. We are glad that you like our warm, comfortable and hospitable service. Every one of our staff is very happy to provide you with considerate service and bring you a home-like experience. Your satisfaction is the greatest compliment to us and the driving force for our continuous progress. We look forward to seeing you again!
Guest User
Superior Double room
Stayed in Apr 2025
Business travelers
10 review
10.0/10
Outstanding
Posted on May 12, 2025
The hotel is in a very good location, just across the road from the Binhu Convention and Exhibition Center, less than five minutes' walk. The room is very clean, the bed is very comfortable, the breakfast is very rich, and the front desk attitude is also very good. The most important thing is that there is free coffee, and the taste is not bad, full marks 💯
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay at Hilton Garden Inn Hefei Binhu New District! Thank you for your support of our hotel. We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best and diversified services. You are very welcome to choose our hotel whether you are on a business trip or traveling! Sincerely look forward to your visit again, wish you a pleasant trip and smooth work!
Zouzaihaibianxihuanlang
Superior Double room
Stayed in Apr 2025
Family
2 review
10.0/10
Outstanding
Posted on May 4, 2025
Facilities: The hotel has complete facilities, including parking lot, gym, conference room, laundry room, etc. Sanitation: Very clean Environment: Located in the financial center of the new district, convenient transportation Service: First-class service, five-star standard It was surprising that the price of hotels in Hefei city did not increase during the Labor Day holiday, and it included two breakfasts and two servings of noodles, which was great
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay at Hilton Garden Inn Hefei Binhu New District! Thank you for your support of our hotel. We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best and diversified services. You are very welcome to choose our hotel whether you are on a business trip or traveling! Sincerely look forward to your visit again, wish you a pleasant trip and smooth work!
Anonymous User
Superior Twin room
Stayed in Mar 2025
Business travelers
2 review
10.0/10
Outstanding
Posted on May 1, 2025
I had a super happy stay this time. The hotel not only has a good environment, clean rooms, but also considerate service. Special thanks to Peri for her help and support throughout the stay. From check-in to check-out, her attentiveness and proactive attitude to solve problems were impressive. The hotel has complete facilities, beautiful environment, and such an excellent service team. It is undoubtedly the best experience of my recent trip😊
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您選擇下榻合肥濱湖新區希爾頓花園酒店!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們很榮幸能為您提供最優質及多元化的服務。非常歡迎您無論出差或是旅行選擇我們酒店!真誠期待您的再次光臨,祝您出行愉快,工作順利!
Fengdupianpiandexiaren
Superior Twin room
Stayed in Feb 2025
Business travelers
1 review
10.0/10
Outstanding
Posted on Apr 18, 2025
The hotel is in a very good location, in the Financial Port Park. The hotel also provides very good services, which makes my travel very convenient. It is also very convenient to eat in the park, and there are also supporting shopping malls around. The staff are very patient. When checking in, a lady named Ada was very enthusiastic. The hotel's catering is also very good, the breakfast is very rich, and the service staff are very quick. There is also free parking service for guests staying in the hotel. The overall feeling is comfortable and comfortable. I will choose Hilton Garden Inn next time.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing Hilton Garden Inn Hefei Binhu New District and for your recognition of the staff and the hotel! Our primary goal is to provide guests with a warm and comfortable environment and professional and sincere service. We have shared your comments with our staff. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay is an unforgettable experience. Looking forward to meeting you next time and wishing you a happy life~
Guest User
Superior Twin room
Stayed in Feb 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Mar 10, 2025
The environment is great, quiet and comfortable. The room is simply furnished, clean and tidy. The location is also very convenient. There is everything you need for eating, drinking and having fun around. The breakfast is rich, with many Wuhan specialties and tastes great. The peri service is considerate and any problems can be solved at any time!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing Hilton Garden Inn Hefei Binhu New District and leaving your recognition of the hotel! Our primary goal is to let guests enjoy a warm and comfortable environment and professional and sincere service. We have shared your comments with our staff. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay of yours is an unforgettable experience. Looking forward to meeting you next time and wishing you a happy life~
Guest User
Superior Twin room
Stayed in Feb 2025
Business travelers
4 review
10.0/10
Outstanding
Posted on Mar 5, 2025
The hotel room facilities are very good. I came to the hotel to check in at night. The front desk staff was very enthusiastic and gave me a good arrangement. They deserve praise, especially the girl peri. I also met the person in charge of the hotel, who also gave me a very warm greeting. The room is clean and hygienic, and the temperature is suitable. It is so cold outside, but the temperature inside the hotel is very warm. This hotel deserves praise 👍
Original TextTranslated by Google
Response from Property: 尊敬的顧客,感謝您選擇合肥濱湖新區希爾頓花園酒店並留下對於酒店的認可!讓客人享受到温馨舒適的環境和專業誠摯的服務是我們的首要目標。我們已將您的評論分享給工作人員,相信在您的支持下,我們所有人將不斷提升酒店的服務理念和質量,確保您每一次的旅行與入住都是難忘的經歷與體驗。期待與您的下一次相遇,祝您生活愉快~
nickzhong
Superior Twin room
Stayed in Jan 2025
Other
18 review
10.0/10
Outstanding
Posted on Mar 22, 2025
I brought my children to Hefei to participate in the competition. The hotel is the contracted hotel for the competition. The price of Ctrip is actually a little cheaper than the contracted price. The hotel is very close to the stadium, 5 minutes walk. There are many restaurants downstairs of the hotel, which is very convenient for eating. The hotel facilities are complete and the breakfast is rich. The sanitary environment is also good. The service attitude of the hotel staff is very good.
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6/8
Response from Property: 尊敬的賓客,感謝您選擇入住合肥濱湖新區希爾頓花園酒店。感謝您對於酒店住宿服務給予的好評,希望您能繼續支持我們,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能再次和您相遇,祝您旅途順利,生活愉快。
Guest User
Superior Double room
Stayed in Jan 2025
Family
19 review
10.0/10
Outstanding
Posted on Apr 8, 2025
This hotel is the best hotel I have stayed in during this trip. Environment: The environment is very beautiful. It was raining in Hefei during my stay. Standing in the lobby, I could see the rain curtain outside, which was very beautiful. Service: The hotel staff provided excellent service, especially Naya, who greeted me every time I passed by the front desk and was very enthusiastic.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇入住合肥濱湖新區希爾頓花園酒店。很高興您喜歡我們温馨舒適、熱情好客的服務,我們每一位員工都非常樂意為您提供貼心備至的服務,為您帶來賓至如歸的入住體驗。您的滿意,就是對我們最大的嘉許,也是我們不斷進步的動力。期待您的再次光臨!
Guest User
Superior Twin room
Stayed in Dec 2024
Business travelers
7 review
2.0/10
Posted on Jan 11, 2025
Very dissatisfied. The hotel gave priority to the rooms that had been painted recently. At that time, the hotel was not full, and there were other rooms of the same type that had not been painted. The room I stayed in was not tested by a professional agency after being painted, and no report issued by any official agency could be provided. There was a pungent smell in the room when I checked in. At first, I thought it was just renovated, so I didn't change rooms out of trust in the hotel. But I felt unwell on the night of check-in, with severe lung and respiratory infections. I was awakened by severe coughing at 5 a.m. and asked the hotel to change rooms. At present, the inflammation in the body has not been eliminated, and I have delayed work for three full days. The key is that people have suffered a lot of pain. Your hotel's practice is really irresponsible. Where do you put the health and interests of consumers? Because of work, I stay in the hotel 3-5 days a week. Hilton hotels in other cities also encounter the situation of smelly rooms. This is a common problem of group hotels. I hope the hotel group will pay attention to this problem. But this is the first time that I have had severe inflammation. This inflammation lasted for a long time and has not yet recovered. It has caused great harm to my body and mind. It has caused a shadow to stay in your hotel. It is understood that the hotel has recently arranged rooms with the same situation for other guests to stay. I am really speechless.
Original TextTranslated by Google
Response from Property: 尊敬的客人,酒店在2022年裝修完成已按照政府法規法度空置一年開始營業,經過檢測數據是全部符合國家安全規定。在您提出房間存在異味時並質疑甲醛味,酒店工作人員第一時間幫您換房,同時立刻進行現場檢測均無相關異常數據,在店期間也是到您房間致歉並提出帶您去醫院檢查或者免費住宿一晚,並且相關工作人員也是有添加您微信給您發相關檢測報告來證明酒店,但您的後期訴求是需要酒店金錢賠償,也確實因為酒店相關規定,需要您出示三甲醫院相關報告,後您拒絕提供報告,同時再次反饋需要現金賠付,在拒絕後再次聯繫酒店以此要求得到一張免費房券,沒有收到您醫院任何判斷證明是無法給您做到相關服務的。給您帶來的不便深感抱歉,請您多多包涵。
lzr013
Superior Twin room
Stayed in Oct 2024
Business travelers
32 review
10.0/10
Outstanding
Posted on Nov 30, 2024
The room is large, the facilities are new, and the overall feeling is very clean. In addition, it is close to the convention and exhibition center, and the transportation is convenient. It takes more than 10 minutes by taxi from Hefei South Station, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing Hilton Garden Inn Hefei Binhu New District and leaving your recognition of the hotel! Our primary goal is to let guests enjoy a warm and comfortable environment and professional and sincere service. I believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay of yours is an unforgettable experience. Looking forward to meeting you next time, I wish you a happy life~
Guest User
Deluxe Double room
Stayed in Apr 2025
Business travelers
1 review
10.0/10
Outstanding
Posted on May 16, 2025
The hotel is clean, spacious and bright, with convenient facilities. Take-out can be delivered by robots. There is also a self-service laundry room and gym on the third floor. Xiao Fan's service is very good, enthusiastic and efficient. Parking is free. I am very satisfied with my stay!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Hilton Garden Inn Hefei Binhu New District. We are glad that you like our warm, comfortable and hospitable service. Every one of our staff is very happy to provide you with considerate service and bring you a home-like experience. Your satisfaction is the greatest compliment to us and the driving force for our continuous progress. We look forward to seeing you again!