Wohlfühl-Hotel Neu Heidelberg

位置:位於海德堡老城市中心4公里遠的荷蘭人居民區，所以位置屬於城郊區，如果是私人租車沒問題，如果晚上想步行出來溜達就別選這家。導航路上由於修路轉了好幾圈，我還以為選到了農村。 酒店性價比算很高，比老城區便宜不少，早餐是典型德式早餐，很不錯。 酒店規模不大，也就三四十間房，設施新。 本來以為選錯酒店，等早上吃早餐才發現這家店是外國人預訂率很高的酒店，幾乎沒有任何有色人種，完全是德國人自住酒店。

Staff was very nice and helpful

The rooms were nice and nice. The staff were extremely nice and helpful.

We had a very disappointing experience at this hotel. The service was poor, and the staff were unwelcoming. Our room was extremely dusty, as if it had not been used or cleaned in a very long time. While that can happen, it is the hotel's responsibility to ensure that rooms are clean and ready before assigning them to guests—especially when the reservation is made in advance. The most concerning part of our stay happened one night when we returned to the hotel after 10:00 PM. There was no one at the reception, and we had no keys, as we were supposed to change rooms that evening. We called the emergency number provided, and the manager arrived, but instead of assisting us, he was extremely rude and aggressive. Shockingly, he asked us to leave the hotel at 11:00 PM. No guest deserves to be treated in such a way, regardless of the circumstances. Hotels should handle difficult situations with professionalism and respect. Asking guests to leave in the middle of the night is unacceptable and unsafe. I sincerely hope no other guest has to go through this kind of treatment. It also raises a serious concern: would we have been treated differently if we were American or European? It’s a question worth asking.

Die Zimmer sind gut, sogar mit Balkon. Das Frühstück hat keine große Auswahl an frischen Sachen. In den Frühstücksraum kommt man nur mittels eines Drehkreuzes, dass das Personal am Empfang freigeben muss, was sehr seltsam anmutet. Auch sollte man in diesem Hotel nichts vergessen, weil das kostet. Ich musste für`s Nachsenden meiner vergessenen Zahnbürste zzgl. zum Porto noch 13,90 € Bearbeitungsgebühr zahlen. Das ist mir ehlich gesagt noch nie passiert.

nice hotel nice hotel. Room was good size, large walk in shower. They have parking that you pay for but there is parking on the street. Is close to the tram line into Heidelberg but the hotel is actually in Eppelheim. Quiet hotel. Nice restaurant attached.