لضمان مصداقية التقييمات المعروضة، نحن لا نحسب ببساطة المتوسط. بدلا من ذلك، نستخدم حسابات علمية تأخذ بعين الاعتبار مصداقية التقييمات وحداثة تجربة الضيف لتحديد التقييم النهائي.
التقييمات الموثوقة
الموقع9.6
وسائل الراحة9.6
الخدمة9.5
النظافة9.6
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جميع التقييمات(109)
تقييمات إيجابية(21)
تقييمات مع صور / فيديو(7)
إقامة رائعة!(12)
موقع رائع(11)
وسائل راحة رائعة(8)
فريق عمل ودود(7)
موقع ملائم(4)
مستخدم نزيل
غرفة مزدوجة راقية
تم التسجيل الوصول فبراير 2025
مسافرون منفردون
20 تقييم
10.0/10
متميز
تم النشر في 22 أبريل 2025
酒店非常舒適温馨有格調
ترجمة
رد من مكان الإقامة: Dear valued Trip.com guest, It's truly heartwarming to read your kind words on our hotel's ambiance. Our goal has always been to provide a space that exudes warmth, comfort, and style. We are glad to know that we were able to meet your expectations. Your satisfaction is our greatest reward. We look forward to serving you again on your next visit.With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Clara Chua Chen Chen
بريميوم(سرير كينغ)
تم التسجيل الوصول فبراير 2025
الأزواج
1 تقييم
10.0/10
متميز
تم النشر في 6 أبريل 2025
Hotel is nice accept food not there nice for breakfast , location is super good
ترجمة
رد من مكان الإقامة: Dear Clara Chua Chen Chen,We are pleased to know that you found our hotel and its location to your liking. Your comments about the breakfast have been noted. We strive to offer a diverse and delicious array of culinary delights for our guests. Your feedback is crucial in helping us achieve this.We look forward to serving you again soon.With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Junjun
غرفة مزدوجة راقية
تم التسجيل الوصول فبراير 2025
مسافرون لغرض العمل
17 تقييم
10.0/10
متميز
تم النشر في 30 مارس 2025
位置非常好,在市中心
門僮服務不錯
主動提行李
ترجمة
رد من مكان الإقامة: Dear Junjun,Please accept my apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so motivating. Indeed, we are located in the heart of Helsinki within a walking distance to almost everywhere.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
TravelDak
غرفة مزدوجة راقية
تم التسجيل الوصول نوفمبر 2024
الأزواج
3 تقييم
10.0/10
متميز
تم النشر في 12 مارس 2025
Great Hotel! Excellent location, comfy room, wonderful staff, nice breakfast. Nothing bad that I can think of at all!
ترجمة
رد من مكان الإقامة: Dear TravelDak,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback which we are over the moon by. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring, encouraging and motivating. Especially your comment about our staff and breakfast is touching. Indeed, we are located in the heart of Helsinki within a walking distance to almost everywhere. Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
Wantik
غرفة فخمة مزدوجة
تم التسجيل الوصول فبراير 2025
سفر مع الأصدقاء
13 تقييم
10.0/10
متميز
تم النشر في 6 مارس 2025
Very good location just right opposite the central Helsinki train station . Remember to use the front door entrance as the back door is not open for access
The lounge staffs are nice and the room is new , the layout of some corner standard room might seems a bit tight with an odd space that placed the tv but the deluxe room is all good
Love the service provided by the bar lounge staff will definitely recommend this to everyone
ترجمة
رد من مكان الإقامة: Dear Wantik, It is delightful to hear that you found our location to be very convenient and our rooms to your liking. We strive to provide the best possible experience for our guests, so your positive remarks about our lounge staff and their service are greatly appreciated. We acknowledge your note about the layout of some of our standard rooms. Please rest assured that we continuously aim to maintain a high standard of comfort and functionality in all our accommodations. Your recommendation means a lot to us, and we look forward to welcoming you back to our hotel in the future.Ed MorrowGuest Relations AgentNH Collection Helsinki Grand Hansa
رد من مكان الإقامة: Dear H1234,Please accept my sincere apology for not being able to respond in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring, encouraging and motivating. Especially your comment about breakfast and the ambiance is heart-warming. Indeed, we are located in the heart of Helsinki within a walking distance to almost everywhere.Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back! With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
مستخدم مجهول
غرفة مزدوجة راقية
تم التسجيل الوصول يناير 2025
الأزواج
17 تقييم
10.0/10
متميز
تم النشر في 19 فبراير 2025
Our experience wasn't off to a good start, dealing with Jason when dropping our bags in the morning. He was borderline racist, assuming we were with the other Asian groups, making presumptions about our requests, and had difficulties understanding our requests on arranging for early to-go breakfast boxes.
But everything else during our stay was perfect hence the 5 stars. Everyone else we dealt with, including the house keepers, restaurant staff and cleaners were all great - very helpful and friendly.
The hotel is strategically located right next to the Central railway station.
The room itself was large and clean and beautifully decorated. We also tried out the facilities including sauna and cold plunge (a Finnish culture), which were top notch. The gym was also world class and properly better equipped than some other commercial gyms out there.
The other highlight was the breakfast. So many options even for vegetarians like us, all allergens clearly labelled.
I highly recommend this hotel to anyone who's ever in Helsinki.
ترجمة
رد من مكان الإقامة: Dear valued Trip.com guest, I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring, encouraging and motivating.On the other hand please accept our sincere apology on behalf on my colleague. I am confident that his intentions have not been unpolite, inappropriate nor unfriendly. Your valuable feedback has been brought to his attention. It is very harsh statement to accuse any of our staff members for being racist which we definitely don't agree with. Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
رد من مكان الإقامة: Dear Doryi,Please accept my sincere apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring and encouraging. Especially your comment about our staff and service is heart-warming. Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
مستخدم مجهول
غرفة مزدوجة راقية
تم التسجيل الوصول ديسمبر 2024
الأزواج
10 تقييم
10.0/10
متميز
تم النشر في 3 فبراير 2025
Alles bestens,, nettes Personal, gute und moderne Ausstattung, hervoragendes Frühstück mit viel Auswahl bis zum Schluss. Zimmer rubig und sehe sauber, zeitgemäss ausgestattet.
ترجمة
رد من مكان الإقامة: Dear valued Trip.com guest, I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and inspiring. Especially your comment about the staff, breakfast and cleanliness is touching. Your kind words have been shared with all team members.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
مستخدم نزيل
غرفة مزدوجة راقية
تم التسجيل الوصول نوفمبر 2024
الأزواج
1 تقييم
10.0/10
متميز
تم النشر في 20 ديسمبر 2024
I wish I could give 6 stars. 5 for the hotel which was the nicest in all of Helsinki. Central location in a beautiful building retrofitted for the hotel. Of course squeaky clean and modern tech galore. I see thoughtful small touches like fade-in/out lights, quality bedding, sound proofed windows etc at every corner. The extra star for working with me on an error I made during booking process without any fuss. Staff at front desk was very welcoming and professional as well. I really don’t have anything to even nit pick… I guess the standard room was not large by any standards but had high ceilings so it doesn’t feel cramped. And that’s it, can’t recommend more and believe the near 5 star rating by everyone.
ترجمة
رد من مكان الإقامة: Dear valued Ctrip guest,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and fantastic rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and inspiring. Especially your comment about the staff is heart-warming. Your kind words have been shared with all team members.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
رد من مكان الإقامة: Dear Chun Man,Please accept my sincere apology for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and inspiring. Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
مستخدم نزيل
غرفة مزدوجة راقية
تم التسجيل الوصول أكتوبر 2024
الأزواج
1 تقييم
10.0/10
متميز
تم النشر في 7 نوفمبر 2024
とても清潔で高級感があり、満足できるホテルでした。
ترجمة
رد من مكان الإقامة: Dear valued Trip.com guest,Please accept my sincerest apologies for not being able to respond you in Japanese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and inspiring.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
رد من مكان الإقامة: Dear valued Trip.com guest,Please accept my sincerest apologies for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and motivating. Especially your comment about our service is heart warming.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back. With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
رد من مكان الإقامة: Dear valued Trip.com guest,Please accept my sincerest apologies for not being able to respond you in Chinese. I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back.With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa
رد من مكان الإقامة: Dear valued Ctrip guest,Please accept my apologies for not being able to respond you in Chinese. I would like to thank you for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful rating. We are happy to see that your visit was mainly positive and you have enjoyed your stay. However, I am very sorry to hear that we have not been able to fulfill your bedding request. Your booking was made and confirmed for a Deluxe Double Room which comes with one king size bed. Please accept my sincerest apologies on my colleague's behalf if this had not been informed to you upon arrival.Once again, thank you very much for choosing us for your stay in Helsinki. We look forward to welcoming you back.With kind regards,Erkki KerttulaGuest Relations Manager