Citybox Helsinki

We reached at midnight due to a delay in our flight, and there’s no staff around at all. After finding clues, we found out we had to check in on our own in the machines provided. There could have been better signage to point out this or chat to the travel agencies, especially during hours that there’s no staff around to prevent wasting time. There’s no cleaning given to the rooms on days 1& 2, and cleaning will be done on day 3, so if you stay just for 2 nights? Bummer like ours. However, to our surprise, the trash bin in the toilet was not cleaned, and there’s even blood there! It was a very unpleasant experience for us. It’s one thing not to clean for 2 nights, but at least make sure everything is properly cleaned! We found out on our own also that there’s free storage, but you had to activate it correctly before checking out; otherwise, it would not work. Thankfully, we found out about this on time; otherwise, we would incur charges and hassle to keep our luggage in luggage services elsewhere since we would not be able to keep things inside the room without a card issued by the machine. Again, it’s one thing to do everything automatically, but you must inform customers first on this. Hotel location was great. Not so far from metro and tram station. At midnight, tram was still working from the central station to the hotel side thankfully as metro has closed for the day. I have not tried the metro since tram is more convenient to go to the sightseeing places.

Second time staying. The room is smaller but other than that the experience is as good as first time.

Location is perfect! Train station is 3mins walk and there’s 2 supermarkets within 5mins walk! Lots of restaurants nearby as well. Room is clean, spacious and cosy. There’s no TV but there are games, TV and dining areas with hot drinks at the lobby. Highly recommended, a great find!

Efficient self-check in and out. Got upgraded. Bedding was comfy and warm. Loved that the reception area has mini kitchen with microwaves, fridges, plates, bowls, and utensils.

If you're looking for a hotel that cuts out the unnecessary frills and charges you for what you actually need—a clean, comfortable, and brilliantly located room—then Citybox is the answer. It offers fantastic value for money without compromising on quality or experience. We will 100% be staying here on our next trip to Helsinki.

Very new and modern! The hotel offers automated check-in, check-out, and luggage storage. On the ground floor, there’s a well-equipped kitchen, a laundry room, a small library, and a play area for children. Staff are also available in the office if you need assistance. Highly recommended!

Just under 2km into central Helsinki this hotel offers basic accommodation. There is a lounge and table tennis facility on the main floor. But don’t expect TVs or Kettles in your room. The rooms are clean and comfortable but if you’re booking though any of the non affiliated apps you will not get any of the perks (early check in, late check out or potential upgrades).

Very good and convenience hote,l friendly staff. Highly recommended

I had a great experience overall staying in Citybox Helsinki. The self‑service concept worked smoothly—check‑in was quick, the instructions were clear, and everything was easily accessible without needing to wait at a reception counter. The room was clean, modern, and well‑designed for a short stay, with all the essentials in place. The bed was comfortable, the temperature was just right for Helsinki’s cold weather, and the Wi‑Fi worked reliably throughout my stay. Location-wise, Citybox was incredibly convenient. It was easy to get around the city, whether walking or using public transport. Despite the central location, the room was quiet and peaceful at night. For travelers who appreciate flexibility, efficiency, and good value, Citybox Helsinki is a solid choice. I’d definitely consider staying here again on my next visit.