Forenom Serviced Apartments Helsinki Kruununhaka

The property itself was clean and comfortable in a quiet area, but customer service was terrible. Poor communication and they didn’t even take care of the problem right away. It took three days for them to deal with my issue and it was only a day before my checkout. They gave no apologies or didn’t offer refunds whatsoever. I was so stressed out.

I like these sort of stays, and used Forenom in other cities. This one is in an block, it looks a bit tired outside, and you need to make sure to recognise that there are 3 different blocks of rooms, A, B, and C, and your room will be described as 15B or 34C and access is only through the relevant door. My apartment was nice, plenty of space and comfortable. It was a little grubby in places, the outside area needed a proper mop, and it was dusty in places. Nothing horrible, but a long way from a 5 star review.

The elevator only gets you to the 4th floor so if you’re staying on the 5th you have to take the stairs with all your luggage

Great location. Very quite. Simple room, good to sleep. The reason I am not giving it a higher rating is because the bathroom stank of sewer. Might have been one of the drains (p-trap not filled anymore?), as the bathroom itself was very clean, but this should have been caught by maintenance.

Sacking beds, broken taps, smell of mold Former rental flats re-furbished as aparthotel. Unfortunately the quality of furnishings or maintenance appear not to be up to hotel standards. On arrival I found that the beds were badly sacking - the springs had given up. The bathroom had a strong smell of mould and the sink leaked so that when washing hands, you got your socks wet. In the kitchen, the tap was broken and only gave hot water - drinking water had to be taken from the bathroom. The toaster did not work. The kitchen cupboards were worn and untidy. Calling the customer service, I was offered a change of room, but on checking that out I found it to have similar issues so decided to wait until next day, when maintenance would fix them. A very helpful janitor did turn up next morning (after a very badly slept night!), bringing new beds and fixing the bathroom leak, but he could not fix the kitchen tap - he let slip that the issues had been reported before but apparently repairs had fallen in the cracks. A week later, a plumber turned up to fix the kitchen tap but I was already leaving then.

Propreté complètement à revoir Nous étions emballés à l’idée de séjourner dans cet établissement. Quand nous sommes entrés dans la chambre, au premier abord, tout semblait propre. En surface. Car quand nous nous sommes installés nous avons vite déchanté. L’appartement était poussiéreux, la table basse pleine de poussière, derrière le canapé ou au niveau des radiateurs, pareil. Il y a des tâches d’éclaboussures sur les mûrs. Le four est sale. Mais le pire de tout : le lit ! Honteux ! Le matelas est rempli de tâches. Nous n’avons pas pu dormir dans le lit. Nous avons mis la couverture sur le canapé (qui n’était pas reluisant non plus). Nous avons passé 2 nuits dans la couette sur le sol tellement nous ne pouvions pas dormir dans le lit crasseux. Nous avons même passé une nuit dans un autre hôtel. Nous sommes décontenancés. Le pommeau de douche était cassé, le lave-vaisselle ne fonctionnait pas. Franchement on se moque clairement du client. Jamais au cours de nos nombreux voyages nous n’avons eu un lit aussi dégoûtant!!!!! Nous mettons les photos qui parlent d’elles mêmes!!