Premier Inn Helston

Arrived 07:00 after a nightmare journey from Manchester only to be told they couldn't let us use the room we had paid for until 11:00 because it was past 05:30 and the booking system wouldn't let them. My 9 and 10 year old were not pleased. I slept 3 hours on the beach instead. Desk staff claimed it was a policy. Couldn't find it anywhere in emails or online. Emailed for refund but no reply. Avoid avoid avoid.

I stay in hotels most weeks Monday through Friday for work and I have to say the reception staff in Helston are the most welcoming and attentive I have come across, always smiling faces, asking how my day has been, which really lightens my day when away from home. Kallen especially no matter what time of day or night I arrive he has a big smile and Lynne every evening checks if I’ve had a good day!

Arrived in very early hours of 14/04/25 with a bunch of work colleagues and waited, told by receptionist himself when he appeared that we had woken him up! Breakfast was already paid for but told by receptionist that I have to book a time for breakfast across the way at the pub, which I did. As with Premier Inn, couldn’t really fault the room, it was clean, bed comfy and had everything that was needed for an overnight stay so can’t fault it. Went to breakfast about 3hrs after I had checked in, (0630) walked into an empty pub to be told by the lady that a time had not been booked. When I said, it had only been a few few hours ago it was booked by reception, I was met with huffing, puffing, her looking through the bookings list, still mumbling and basically called me a liar , I corrected her and said don’t speak to me in that tone, at which point she looked around a completely empty pub as if struggling where she would sit me, walked to the nearest table and said it’s buffet help yourself. She not only needs a lesson in customer service but also basic manners. I see the lad from reception outside smoking when I went back and he assured me he had booked it. Not a great impression of the staff from what is a nicely situated decent hotel.