Hepburn Escape Villa

還可以吧，有點灰，

Do not stay at this place … for the money you pay .., per night …… it was dirty … stains on the carpet, curtains, furniture, the tiles were filthy and the customer service … the little there was of it .., was disinterested, unhelpful, and when the smoke detector in our room kept whistling.. they basically told us to fix … and I should have realized what kind of place it was … when we booked the penthouse for the 2 nights ( and fully paid for it) ….. a couple of days before we were due to stay I get a phone call saying they have to put us in 2 rooms instead ( which were right on the car park noisey and lights flashing in our rooms) because they were doing maintenance on the penthouse … ok … things happen …. and the first night we were there … there were people staying in the penthouse.., it was such a let down … it was meant to be this amazing country long weekend get away (which you pay a ridiculous amount of money for) …, wrong … and then they wanted us to pay bond for both rooms ….which we refused because we were meant to be staying in the penthouse… (two rooms together ) … and we were not advised of a bond at all to begin with … do we ended up just paying for one (after a very long “discuss” with a women who really should never be allowed to do “customer” service ….

The property was so romantic, peaceful. Loved the spa in the room so perfect and fireplace. We really enjoyed our stay amd definitely come back again.