Caplor Glamping & Lodges

WE CHOSE THIS VENUE DUE TO GOOD REVIEWS ( PODS NOT LODGES) FOR A SPECIAL WEEKEND WITH FRIENDS. ON ARRIVAL WE LOCATED THE LUXURIOUS LODGE AND LET OURSELVES IN TO DISCOVER A DIRTY SINK, DUSTY TV AND TABLE, BROKEN WASTE BIN, NO CLOCKS WORKING AND NO HAND SOAP WHICH WAS SUPPOSED TO BE PROVIDED. THE MOST IMPORTANT ISSUE WAS THAT THERE WAS NO HEATING OR HOT WATER. IT WAS COLD. EFFORTS WERE MADE TO CONACT THE OFFICE AND EMERGENCY NUMBER WITHOUT SUCCESS DUE TO IT BEING A BANK HOLIDAY. OFFICE CLOSED UNTIL THE FOLLOWING TUESDAY. A CARETAKER NOT EMPLOYED BY THE COMPANY FINALLY ATTENDED AND CALLED OUT A GAS ENGINEER WHO ATTENDED LATER THAT EVENING BUT AS HE WAS NOT QUALIFIED HE COULD NOT FIX BOILER STATING AN ERROR CODE F28 WAS THE PROBLEM INDICATING A IGNITION PROBLEM. SPECIAL BIRTHDAY MEAL HAD TO BE CANCELLED AS WE COULD NOT ATTEND. THE CARETAKER STATED AN ENGINEER WOULD ATTEND FIRST THING NEXT DAY,FIRST CALL, BUT THIS DID NOT HAPPEN UNTIL LATER CARETAKER GAVE US TWO BOTTLES OF UNPALATABLE WINE WHICH HE STATED WERE GIVEN TO HIM FROM PRE OUS GUESTS.. HE COULD NOT ASSIST ANY FURTHER AS HE WAS NOT EMPLOYED BY CAPLOR BUT HE WAS FRIENDLY. WE ASKED WHERE WE COULD SHOWER AND HE SHOWED US SHOWERS IN THE STABLE BLOCK WHICH WE USED BUT WERE ONLY FIT FOR ANIMALS AND PROBABLY A HEALTH HAZARD. I COULD NOT EVEN SHAVE IN THE SINK IN THE LODGE AS THE SINK WOULD NOT HOLD WATER. IN OUR OPINION WE FELT IT WEAS NOT ACCEPTABLE AND REQUESTED A FULL REFUND AS THE WHOLE WEEKEND WAS SCUPPERED. WE WERE ONLY OFFERED A REFUND FOR ONE NIGHT, WE FELT A FAIRER OFFER OF TWO NIGHTS REFUND WAS MORE APPROPRIATE. THE COMPANY REFUSED ALTHOUGH ADMITTING THEY NEED TO CHANGE THINGS. THAT WILL NOT HELP US AND WE CERTAINLY WOULD NOT GO THERE AGAIN. THE ONLY POSITIVE WAS THAT THE VIEWS WERE OUTSTANDING.

As returning visitors to Caplor, it never disappoints, from the beautiful and tranquil location to the friendly welcoming staff. Would highly recommend for a relaxing, peaceful getaway with lovely walks around Caplor and beyond, down by the river Wye. Great place to recharge nestled in amongst the spectacular scenery. Will definitely be returning for our fourth visit in 2024. The pods are spacious and incredibly clean and inviting, why not use the fire pit and sit and relax with a glass .. or two.

Stayed here for a weekend. The pod was charming and in an excellent location. The bathroom was better than expected for a pod of this size. All the amenities were provided for that we required (utensils, soap, toilet paper, towels etc). The bed was comfy too. The fire pit was a welcome addition so bring your own fire starters etc. The location was beautifully set in the farm land, with stunning views and some great walks. Easy to find and get too. The hosts communicated everything clearly. Would stay here again.