The Coach and Horses

Local noisy drunks in hexham Upgrade of room BUT I was above the gaming room. Room not soundproof so I heard everything people yelling, the music the svreaming the pool balls break8ng, etc. Went to bed at 2330 but wasn't able to sleep until they closed the pub. And then all the drunks moved to the street and right beliw my window where all hell broke loose. Needless to say I didn’t get much sleep and when I did 2 hrs kater I was woken up by 4 different drunks 3 girls and 1 guy out side my window at 0300. Then at 0400 spmeone knocked on my door. Could of only been a drinck guess as access to the hotel was very good. Bed very nice as well as the pillows, would of been nice to enjoy them for a good nights sleep.

Great value, friendly staff

We stayed over Christmas (24th/25th). The hotel wasn't open on Christmas day but their sister hotel/pub (The County) across the road provided all the necessary services (eg. breakfast, additional room refreshments etc). The stay got off to a good start when the lady I spoke to when booking was very friendly and helpful. I later worked out this was Fiona, the owner of the business, who clearly knows how to provide great customer service. We then received an email shortly before the visit with helpful additional information on parking. This was followed by a call from FIona to check we had arrangements for food on Christmas day, knowing the hotel wasn't open. During the call Fiona provided a helpful list of other restaurants that they recommended ranging from italian and indian to mexican, tapas and french bistro. On arrival we were welcomed by the team who also provided additional parking information (the local knowledge was very helpful and saved us a lot of car moving during our stay) and were happy to lend us things for our room eg. plates! On Christmas day we were made welcome at the sister hotel (The County) where we were able to have a lunch time drink and complimentary mince pies. A perfect treat before we went out to dinner at a local Indian Restaurant. Both restaurants we went to were recommended by Fiona and were excellent - see individual reviews. We will definitely be back in the future. Thank you to the team.