SureStay Plus Hotel by Best Western Highland Poughkeepsie

Stayed after visiting from SC. Experience was excellent. The entire staff amazing. G Mgr. Marcela, Front Desk staff are all so very helpful and enthusiastic in helping guests. Will choose this hotel every time. Hotel is run with Professionalism and Courtesy. The saying they treat you like family, it is found to be true. Breakfast is nicely set up for a continental breakfast offering hot and cold items.

It was very clean. I was impressed by the staff. The lobby was spacious and welcoming. The room was spacious. The bed was okay, not the most comfortable but certainly acceptable.

This is a follow up to a prior review concerning the bogus smoking charge imposed by this establishment. The exact same thing happened to my wife and me after a one night stay on route from NY to Pa. a year or so ago. We fought the charge and ended up dealing with the home office, demanding to know who actually filed the 'smoking' report with the manager, when the report was filed and details of the evidence. Conveniently for the motel, there was an older cigarette burn on the tub rim that we suspect is used over and over to try and claim a $300 cleaning charge from unsuspecting visitors. It took months, but we were successful in getting the charge reversed. Bottom line is that we sense that this motel is guilty of what many travel advisors warn of - bogus charges for hard to prove violations of their rules. Our advice to anyone staying anywhere (and especially here) is to take photos of your room (especially the bathroom) and provide them to the front desk upon check in. And please, consult for further updates on this and other travel scams.