هوم2 سويتس باي هيلتون دينفر هايلاندز رانش

Great hotel, with fabulous service. The rooms are spacious and the breakfast was good. Will definitely stay here again the next time we are in town!!!

Our nonprofit has hosted an annual event in Highlands Ranch for years, and since 2017 we have consistently booked blocks of rooms at this Home2Suites. In the past, we loved staying here because the rooms were clean, spacious, and the staff was professional and kind. Sadly, our most recent stay in September 2025 was so unacceptable that we will never return—and we urge others to think carefully before booking. Reservation & ADA Failure Despite reserving our room block well in advance and reconfirming with staff multiple times, there were repeated issues with guest reservations. The most serious failure involved our most honored guest: an 80-year-old double amputee, Purple Heart recipient, and his wife. We specifically and repeatedly requested an ADA room with a roll-in shower. Instead, when I arrived, I found out he was placed in a room designated for the hearing impaired—with no roll-in shower. After being told this would be corrected before he checked in, we later discovered that he had still been placed in a room without the necessary accessibility features. This forced an elderly war hero and his wife to struggle with basic care needs during their stay. That is not only unprofessional—it is shameful. Lack of Communication About Water Shut-Off When we arrived, we discovered—only by spotting a letter left on the check-in counter—that the hotel planned to SHUT OFF all water at the property from 7:00 AM to 5:00 PM during our stay. At no point in the days leading up to the event, despite repeated communication with hotel staff, did anyone alert me to this critical issue. Had I known, I would have immediately moved our group elsewhere. The shut-off fell on the very day of our event, leaving many guests unable to prepare properly. I had to scramble to relocate several attendees at the last minute. Even outside the "planned" water shut-off, guests reported to me that they had issues with having hot water consistently in the days beforehand. After the water was restored after being shut off for an entire day, the whole hotel went without hot water for an extended period. This level of mismanagement and lack of transparency is inexcusable. Poor Room Conditions Beyond these failures, the rooms themselves were in unacceptable condition: -Couches with stains, holes, and so dirty we had to request sheets to cover them. -Worn, dirty ottomans and lampshades are visibly spattered and stained. -Walls marked up and generally shabby. -Air conditioning units that made entire rooms smell like urine when running. -Multiple guests shared similar feedback with me: the property feels worn out, neglected, and below acceptable standards. Final Thoughts For years, this hotel has been a reliable partner for our group, but it has deteriorated in both condition and service. The lack of consideration shown to our guests—many of whom are military heroes—was totally unacceptable. Guests deserve honesty, communication, and a safe, comfortable stay. Unfortunately, Home2Suite

Rooms are terrible! Very little water pressure in shower plus water is luke-warm! Sofa is filthy - I would not even sit on it! Room has been previously occupied by pets, which I wasn't told or would have declined it - my allergies went in to high alert! Sneezed and runny nose the entire time. Worst pillows I have ever tried to sleep on - filler was all but absent! TV is not programed to "GUIDE" so you have no idea what channel you are selecting. A small bottle of water is $5. as is a Coke!

First they didn’t have the room requested. When we got to a room, the a/c unit was making a loud noise. They gave us a second room and the blinds didn’t work so they gave us a third room and we went to take a shower and had to wait twenty minutes before we got hot water to shower with. The table had a loose leg and just about fell when I leaned on it. There was no body wash in the container on the wall so we had to use shampoo to wash with. Very disappointing stay. Will find another place to stay next time!!

This property has no hot water. When we called to have it fixed, the front desk said this happens all the time. Management stated that is not true. And it’s because there are so many people showering at 5 am that the cold water runs out. Do not stay here.

Very disappointing stay. There was no hot water in the room for showering. We reported the issue to the front desk, and although they repeatedly told us that the valves had been checked, the problem was never actually fixed. It felt more like we were being brushed off rather than the issue being taken seriously. Hard to imagine that a Hilton Honors property could fail to provide something as basic as a hot shower.